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FIND ANSWERS TO YOUR BUSINESS VOIP AND UNIFIED COMMUNICATIONS QUESTIONS

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Posts Tagged ‘Audio’

Can I upload my own greetings?

Yes. If you already have your own professional recording established, Nextiva can upload it to your Nextiva Connect account at no additional cost to you. The recorded file must be in one of the below formats for the file to upload properly.


Please convert your recording file to one of the following formats:

  • PCMU
  • .wav
  • 8 or 16 Bit
  • 8000 HZ
  • Mono

These are the only formats accepted by Nextiva at this time. There are many audio file converters available for free in the Internet. We can also convert the file for you, then send it back to you in the proper format. If you would like us to upload the greeting for you, please send an email to support@nextiva.com and we will convert the file and send it back to you within 24 to 48 hours.

To upload a recording yourself, begin by signing in to your Nextiva Connect account.

For Auto Attendant Recordings:

Once you are signed in to your account, navigate to Sites and click Auto Attendant. Scroll down and click the Browse button. From there, it will allow you to search your computer for the recording file you wish to upload.

Once you find and highlight the file, click Open and the file will appear in the field next to the Browse button. From there, scroll down and hit Save Changes and your file will be uploaded. The recording must be in the proper format for it to upload correctly.

For Voice Mail Recordings:

Once you are signed in to your account, click into Sites and then Employees. Click the blue voice mail link on the employee for whom you want to record the message. From there, scroll down to Personal greeting recorded by you and click Browse. From there, it will allow you to search your computer for the recording file you wish to upload.

Once you find and highlight the file, click Open and the file will appear in the field next to the Browse button. From there, scroll down and hit Save Changes and your file will be uploaded. The recording must be in the proper format for it to upload correctly.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

Do you provide professional auto-attendant recordings?

Yes. With Nextiva will record one professional greeting for your business at no cost to you. Any additional recordings beyond that will be billed to your Nextiva account at $25 per each individual recorded file. We can record business greetings, voice mail messages and any other recorded messages you may need for your business. Nextiva recordings are done with a male or female voice, or you can use a computerized voice for the recording if you wish.

Below are some simple scripts and sample recordings of our voice talent:

  • Thank you for calling "business". We are so sorry to have missed your call.  To leave a message, please press 1. For an employee directory, press 2. For sales, press 3. For customer service, press 4. Again, thank you for calling and have a great day!”
  • You have reached "Business": the leader in _____. To reach our sales department, press 1. To reach etc.. Thanks again for calling, and have a wonderful day!”

Nextiva offers the following voice options for a professional recording:

Please send script requests and any other notes about your recording to support@nextiva.com, and we will reply with your attached professional voice recording within 24 to 48 hours. If you have any questions, ask an Amazing Service Team member here or email us at support@nextiva.com.  

How long can a greeting be?

An auto-attendant or voice mail greeting with Nextiva Connect can be no longer than 60 seconds. Keep in mind the recording must also be in the proper format.

All audio recordings for Nextiva Connect must be 60 seconds or less and in one of the below formats:

  • PCMU
  • .wav
  • 8 or 16 Bit
  • 8000 HZ
  • Mono

These are the only file formats accepted by Nextiva at this time.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

How to Set Up: Custom Ringback Tones

Custom ringback tones allow customers to hear a selected audio file rather than ringing when they call your phone.

How to set a custom ringback tone:

  1. Open up the user’s personal web portal
  2. Select Incoming Calls under Options
  3. Click on Custom Ringback User, then click Add and enter a description.
  4. Select Play Custom Ringback. Select any schedules you which to apply or if you wish to set this ringback for only for selected phone numbers, otherwise skip this step. Click on the Initial Ringback tab
  5. Select the Personal Ringback File radio button. Click Choose File and select the file that you wish to upload. Finally, click OK.

File format for the Ringback tone

All ringback tones need to be in one of the following formats:

  • .wav formatted
  • μ-law, PCMU or G711μ
  • 8 or 16 bit
  • Mono

Setting up ringback tones on other services

Custom ringback tones can be added on any service that provides ringback in the same way as above. The entire group can have a ringback tone set, as well.

Group Ringback tones

  1. Login to the CP Porta. Then click on Groups.
  2. Select the group you wish to set the ringback on. Select Services under Options
  3. Click on Custom Ringback Group. Next, click Add, enter a Description and select Play Custom Ringback.
  4. Select any schedules you which to apply or if you wish to set this ringback for only for selected phone numbers, otherwise skip this step
  5. Click on the Initial Ringback tab,select the Personal Ringback File radio button. finallyClick choose File and select the file that you wish to upload and click OK.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

What types of audio formats does Nextiva support?

For voicemail greetings, auto-attendant, and other audio functions, Nextiva supports the following file formats:

  • .wav formatted
  • μ-law, PCMU or G711μ
  • 8 or 16 bit
  • Mono
  • 8000 HZ

Please convert your recording file to one of these formats before uploading.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com




 
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