- The porting process takes a MINIMUM of 10-20 business days to complete and will take longer if any information is incorrect or incomplete.

- If the number you are porting is attached to your DSL line, your DSL will not work once the number is ported over to our service. Please contact your internet provider for a solution.

- Nextiva will be working with one of three providers to port in your number(s). Either XO Communications, Level 3 Communications, or Broadvox will require a completed Letter Of Agency (LOA).

- The information on your LOA must match the exact authorized name, service address and billing telephone number that your current provider has on their customer service record (CSR). If there is a mismatch your port request may be rejected.

- It may become necessary for you to contact your current provider to obtain correct information if your port is being rejected for a mismatch

- Disconnected numbers CANNOT be ported. Please wait until your number has been completely ported before calling to cancel service with your current provider.

- You will be responsible to pay your current provider and Nextiva for service during the porting process.

- The LOA and a copy of your current provider’s bill must be dated within the last 30 days in order to be valid.

Related posts:

1. What is an LOA?
2. How Long Will It Take To Port My Number To Nextiva?
3. Can I Port My Phone Number If It Is Under A Contract?
4. When Should I Cancel My Old Carrier’s Account?
5. How can I update my payment information?