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FIND ANSWERS TO YOUR BUSINESS VOIP AND UNIFIED COMMUNICATIONS QUESTIONS

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How do I use CommPilot Express?

CommPilot Express allows a user to manage call routing settings based on four predefined profiles:

  • Available – In the Office
  • Available – Out of the Office
  • Busy
  • Unavailable

Each profile allows for different types of call management. To access your CommPilot Express settings:

  1. Log in to the user's Personal Web Portal
  2. Click on Incoming Calls under Options
  3. Click on CommPilot Express
Available – In the Office This is best used when you are in the office and are available to take calls. You can set another number to ring when you phone is called along with what should happen if you are busy or don’t answer.                               
 
Available – Out of Office This is used when you are available but are not at your desk. You can have calls forwarded from your desk phone to your cell phone or another phone you would answer. You can also leave it to go to voice mail but have it email you when a call comes in so that you can call them back.          
 
Busy When you are busy and don’t want to receive calls you can set your status to Busy. You can send all calls to voice mail, except for numbers you specify and have those numbers forwarded to another phone. For example, if your boss calls your desk phone you could have that call routed to your cell phone so that you don’t miss his call but then all other calls would go to voice mail. You can also enable email notifications so that you know when you receive a voice mail.
Unavailable You can send all calls to voice mail except for numbers you specify and have those numbers forwarded to another phone. For example, if your boss calls your desk phone you could have that call routed to your cell phone so that you don’t miss his call but then all other calls would go to voice mail. You can also enable email notifications so that you know when you receive a voice mail. 

How to change CommPilot Express profiles There are three ways to change the CommPilot Express profile, using the Personal Web Portal, using the Voice Portal, or using the Toolbar if you have a NextOS Enterprise account. Using the Personal Web Portal is a simple as changing the drop down box at the top of the CommPilot Express page.

To use the Voice Portal, dial the Voice Portal from your phone(*62) and press option 2 to change your CommPilot Express profile. Lastly, if you have a NextOS Enterprise account, you can use the Nextiva Toolbar by selecting the desired profile from the CommPilot drop down.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

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