business voip

FIND ANSWERS TO YOUR BUSINESS VOIP AND UNIFIED COMMUNICATIONS QUESTIONS

System Status
Support Hours (AZ time zone)
Monday-Friday: 5am-6pm
Saturday: 9am-1pm
Toll Free: (800) 285-7995
Submit a Ticket

How to transfer a call on a Cisco SPA Phone

Once you are on an active call you have two options of transferring the call.  You can perform either a warm transfer or a blind transfer.

Warm Transfer:

A warm transfer allows you to talk to the person who will be receiving the transfer.  This way you can ensure the person receiving the transfer is available and ready for the call.

  • You can perform a warm transfer by pressing the button on the phone that corresponds to the word xfer displayed near the bottom of the screen while on an active call. *Don’t put calls on hold, just press xfer.
  • Once you have pressed xfer, you will need to input the extension or number of the person you will be transferring the call to and press dial.
  • When performing a warm transfer, you are required to wait until the receiving party answers the call.  Once you are connected to the receiving party, you can press the xfer button one more time to complete the transfer.

Blind Transfer:

A blind transfer allows you to send a call to an alternate extension or phone number without waiting for an answer or confirming the availability of the receiving party.

  • You can perform a blind transfer by pressing the right arrow on the directional arrow pad, then pressing the button on the phone that corresponds to the word bxfer displayed near the bottom of the screen while on an active call. *Don’t put calls on hold, just press bxfer.
  • Once you have pressed bxfer, you will need to input the extension or number of the person you are transferring the call to and press dial.
  • This will immediately remove the call from your phone and send it to the extension or number dialed.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

Tags: , , , , , , , , , , ,

Comments are closed.




 
Nextiva Logo

Business VoIP Help Center

phone-icon(800) 799-0600 Sales phone-icon(800) 285-7995 Support
Nextiva is the leader in Business VoIP Services. Copyright 2014 Nextiva, All Rights Reserved,
Terms and Conditions, Privacy Policy, Patents, Sitemap