business voip

How to set up Voicemail to Email

Voicemail to Email will notify a user via email whenever a message comes in. The email will include the voicemail audio file. Please be sure to add our contact info to your email client so we don’t go to your junk/spam folder.

How to set up Voicemail to Email in the Nextiva Portal:

  1. For administrators, log in to the NextOS Portal by going to www.nextiva.com and selecting Customer Login from the top right corner. Enter your login credentials and click Sign in. Select Sites & Employees then click on Login under the Admin Login column. Click Users and search for the employee whose information you wish to edit. Click Edit.
    For users, log in to the Customer Portal by going to cp.nextiva.com.
  2. Under the Options column on the left, select Messaging, then click the Voice Management link found under the Basic column.
  3. Make sure that the Use Unified Messaging is on. Locate the section that says “Email a carbon copy of message to” and type in the email where you would like the messages to be forwarded. Check the box next to this entry and click OK.

How to set your voicemail to your email and not phone (less common):

  1. For administrators, log in to the NextOS Portal by going to www.nextiva.com and selecting Customer Login from the top right corner. Enter your login credentials and click Sign in. Select Sites & Employees then click on Login under the Admin Login column. Click Users and search for the employee whose information you wish to edit. Click Edit.
  2. Under the Options column on the left, select Messaging, then click the Voice Management link found under the Basic column.
  3. Locate the “Forward it to this email address” box and type in the email where you would like the messages to be forwarded. Click the button next to the entry and press OK.
  VM to Email   Change VM Password   Navigate VM
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