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How to set up Call Forwarding Selective

NextOS 3.0: How to set up Call Forward Selective


Don’t see this? Click here for previous versions.

Call Forward Selective forwards certain incoming calls (which you specify) to selected phone numbers when predetermined conditions are met. This feature is great to use if you have certain customers’ calls you would like to route to a specific number.

  1. For Administrators, log in to the NextOS 3.0 Beta portal by visiting www.nextiva.com and clicking on the customer Login found at the top right.
  2. Log in to the NextOS 3.0 Beta portal with your login credentials.
  3. From the main dashboard, click the Manage link toward the bottom of the screen under the Users tile (Figure 1-1). Figure 1-1 Manage Users
  4. Hover your cursor over the user you want to set up schedule-based forwarding for, and click the pencil icon to the right (Figure 1-2). Figure 1-2 User Edit
  5. Scroll down and click the Forwarding section toward the bottom (Figure 1-3). Figure 1-3 Forwarding Options
  6. Click the pencil icon to the right of the Call Forward Selective feature (Figure 1-4). Figure 1-4 Call Forward Selective Edit
  7. Enter the phone number to forward incoming calls to in the Default forward number text box (Figure 1-5).
  8. If desired, select the Play ringback reminder when forwarded check box. If enabled, the user’s desk phone will emit a short ring to remind them that calls are being forwarded to another phone number. Figure 1-5 Forwarding Details
  9. Click the green Save button toward the bottom-right of the Call Forward Selective menu. A pop-up message will confirm if the call forwarding number has been updated (Figure 1-6). Figure 1-6 Confirmation Popup.
  10. Click the plus sign to the bottom-right to apply the schedule to the user (Figure 1-7). Figure 1-7 Adding selective criteria
  11. Enter the required information for the user as indicated below (Figure 1-8):
    • Description: a description for the forwarding.
    • Forward to: this setting specifies whether calls will route to the default forward number (see steps above), or a custom number (see Forward number below).
    • Forward number: this is the extension or external number that calls will forward to during the scheduled days and hours. To send a call to voice mail, enter *55 and the extension of the voice mail box, with no spaces in-between. This field is only accessible if Forward to specified number is selected in the Forward to drop-down list.
    • Time Schedule: this is the regular schedule that will be used to forward calls.
    • Holiday Schedule: this is the holiday schedule that will be used to forward calls. Holiday Schedules have priority over Time Schedules.
    • Any phone number: this option will forward calls from any number, or not forward calls from any number (based on the option selected in the Forward to drop-down list) during the time specified in the Time Schedule or Holiday Schedule.
    • Following phone numbers: this option will forward calls from specific phone numbers, or not forward calls from specific phone numbers (based on the option selected in the Forward to drop-down list) during the time specified in the Time Schedule or Holiday Schedule.
    • Any private number: this option will forward calls from private phone numbers, or not forward calls from private phone numbers (based on the option selected in the Forward to drop-down list) during the time specified in the Time Schedule or Holiday Schedule. This option is only visible if the Following phone numbers radio button is selected.
    • Any unavailable number: this option will forward calls from unavailable phone numbers, or not forward calls from unavailable phone numbers (based on the option selected in the Forward to drop-down list) during the time specified in the Time Schedule or Holiday Schedule. This option is only visible if the Following phone numbers radio button is selected.
    • Specific number: this option will forward calls from specific phone numbers, or not forward calls from specific phone numbers (based on the option selected in the Forward to drop-down list) during the time specified in the Time Schedule or Holiday Schedule. This option is only visible if the Following phone numbers radio button is selected. If multiple numbers need to be entered, click the plus sign next to the text box to add more numbers.
  12. Figure 1-8 Selective criteria
  13. Click the green Save Criteria button at the bottom of the Call forward selective menu.
  14. Make sure the ON/OFF button is set to ON. If it is set to OFF, click the button to change the setting to ON.

NextOS 2.0: How to set up Call Forward Selective

Call Forwarding Selective allows you to forward your phone calls to another number at specific times, such as after hours, holidays, weekends or vacations. In order to utilize this feature effectively, you will need to have previously created a schedule. Now you’ll never miss an important phone call, and you won’t have to provide clients or co-workers with multiple phone numbers where they can reach you. Nextiva provides several forwarding options from which to choose. Make sure to consider all options for forwarding so you pick the appropriate one for you.


The following steps will allow you to set up Call Forwarding Selective using the Nextiva Portal:

  1. For administrators, log in to the NextOS Portal by going to www.nextiva.com and selecting Customer Login from the top right corner. Enter your login credentials and click Sign in. Select Sites & Employees then click on Login under the Admin Login column. Next click “Users” and find the appropriate employee needing forwarding setup.
    For users, log in to the Customer Portal by going to cp.nextiva.com.
  2. Once you are at the user level, in the portal click Incoming Calls from the menu on the left-hand side of the screen. Under the Advanced column (right-hand side), select Call Forwarding Selective.
  3. In the field titled Default Call Forward to phone number / SIP-URI enter the 10 digit phone number where you would like to forward incoming calls that meet the predefined forwarding criteria (schedule). Click Apply and then click Add (don’t turn on forwarding until the last step).
  4. Enter a name/description for the Call Forwarding Selective entry, such as “Weekends”. Choose whether you wish to use the Default Forwarding phone number you just added, or a specific number for this particular forward. You can also tell the system not to forward by selecting that option. Then select the schedule you’d like forwarding to follow (How to set up a schedule). There is also an option to select specific callers who will be forwarded (such as, all calls from your boss, for example).
  5. After you have finished entering criteria, click OK to save. To activate or deactivate this feature, simply select On or Off and then Apply.

After you have set this up in the portal, you are now free to use Star Codes to turn the service on and off.

  1. To activate Call Forwarding Selective, dial #76
  2. To deactivate Call Forwarding Selective, dial #77
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