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How do I update my Caller ID?

Nextiva makes it easy to assign multiple phone numbers to an existing trunking account.  If multiple phone numbers are assigned to a trunk line the user may want to change the Caller ID options periodically to show different outbound caller ID options.

NOTE : Nextiva’s SIP Trunking customers’ outbound caller ID is contingent on the AUTHORIZATION NAME generated within the Nextiva Trunking Portal being assigned to the PBX’s Outbound Caller ID setting.  Once this has been established, Nextiva makes it easy to change the outbound caller ID through the Nextiva Trunking Portal.

1.)    Log into your Nextiva SIP Trunking Portal at

2.)    Once you have gained access into your Nextiva Trunking Portal, select the device or trunk on which you wish to change the outbound caller ID.

3.)    After selecting the desired Device, choose “Edit” under the Outgoing Phone Number and Caller ID section.

4.)    Next, input the desired phone number and Caller ID name in the defined fields.

If you have questions regarding Nextiva’s SIP trunking solutions, please contact our Amazing Service team at 800-285-7995 from 5:00am – 6:00pm AZ time Monday-Friday, or Saturday from 9:00am – 1:00pm AZ time. Or, simply email us at

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