business voip

How do I set up a fax bridge?

To use a regular fax machine along with the virtual fax service, you would need to purchase a Nextiva Fax Bridge. The Fax Bridge allows the analog machine to work with your Nextiva vFAX account, so you can fax to and from both your email and an analog fax machine. The Fax Bridge sells for $150 plus shipping and tax.***

All you need is a Nextiva vFAX line to get started. No phone line is needed, just an internet connection.

Once purchased, to setup your Bridge, please have the 12-digit serial number available. This is located on the bottom of the device. This is used to link the device to your account. Once you receive the Fax Bridge shipment from Nextiva, please contact us for setup assistance; Email us at vFAX Support, Submit a Ticket, or give us call at 800.285.7995.

After you work with our Support team, you will then want to connect the device to an Internet port and the fax machine.

Here’s the Fax Bridge:

On the back of the device you will have the following ports; Connect them in this order:

  1. FAX port connects to the LINE port on your fax machine
  2. WAN port connects to the internet (it plugs directly into a wall port, switch or router)
  3. PWR port plug in the power with only the power cable that was supplied with the device
  4. Note: The “FXS” port will not be used.

    Once plugged in, the bridge will come on within 1-5 minutes, depending on your network. You are now ready to send and receive faxes via your fax machine and Nextiva vFAX.

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