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How do I ensure the best call quality?

Call quality is generally affected by your network setup and bandwidth. To ensure best call quality with your Nextiva business phone service, you will want to run a few network tests, including a speed test and a ping test. This will help us better see your network.

You can test your Internet by running the two tests on this website: Speed test

  • Speed test
  • Ping test

Each device you will use for making and receiving calls requires .1 MKBS (100k) upload and download speed.  You can measure your Internet speed by running a speed test here. Ping test The test will show measurements of:

  • Your current Internet speed
  • Packet loss, which should be 0%
  • Ping, which should be 70ms or less
  • Jitter, which should also be below 70ms

If any of these scores are above the suggested requirements, we recommend that you contact your Internet Service Provider.

If you have any questions directly ask an Amazing Service Team member here or email us at

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