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FIND ANSWERS TO YOUR BUSINESS VOIP AND UNIFIED COMMUNICATIONS QUESTIONS

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How do I check voicemail with Nextiva Connect

There are a few different ways you can check your Nextiva Connect voice mail. You can check messages on any phone worldwide, via the online portal and your email.

Voice mail messages left on your Nextiva Connect account can be forwarded as an attachment to the email address of your choice. You can listen to the recording on your mobile phone, laptop or desktop computer. You can store the files or delete them from your email after listening. Keep in mind that listening to and deleting voice mail messages from your email does not delete and/or mark the message as read in your online Nextiva Connect portal.

From any phone:
To listen to voicemails on any phone, you will first need to call your main business line or direct dial number of a specific employee. Let the number ring and wait for your voicemail greeting to pick up. Once you hear your voicemail greeting hit the * key. It will then prompt you for your 4 digit voicemail passcode. The passcode default is 1234. Once the passcode is entered, you can follow the prompts to check voicemails from there.

Online Portal:
To check your voicemail from the online portal, sign in to your Nextiva Connect account at
http://www.nextiva.com/customer-login.html and follow these steps:

  1. Click into Sites, and then click Employees.
  2. Click the blue Login link next to the employee for which you wish to check voice mail messages. This will open a new webpage on your Internet browser.
  3. Click on the new browser window and you will now see the online portal for that employee only.
  4. On the top left corner of the page you will see a blue Voicemail link, click on that link to see your voice mails visually listed.
  5. From this page, you can listen to voice mails or delete them.

To listen to a voice mail, click the small yellow speaker icon next to the voice mail. To delete a voice mail, click the check box next to the voice mail and then click the delete button.

Email:
To have voice mail messages forwarded as email attachments, sign in to your Nextiva Connect account and follow these steps:

  1. Click into Sites, and then click Employees.
  2. Click the blue Voicemail link next to the employee for which you wish to make voice mail setting changes.
  3. Under Email Options, you can select what type of messages to have sent and specify the email address of your choice. Be sure to click the check box that says to send voice mail messages as an attachment.
  4. To add multiple emails, just separate each with a comma (no space).
  5. You can also change your voicemail PIN code and set the amount of rings before voicemail pick up from this page

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

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