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Archive for the ‘Getting Started’ Category

How do I assign numbers to my trunk?

Nextiva’s online Trunking Portal makes it easy to assign phone numbers to you PBX for inbound call routing.  The following guide will walk you through assigning phone numbers to your trunking account for the first time.

1.)   Log into your Nextiva SIP Trunking Portal 

2.)    Once you have gained access into your Nextiva Trunking Portal, select the device or trunk line where you wish to change the outbound caller ID.

3.)    Once you have selected the desired device, proceed to click Edit under the Device Phone Numbers section.

4.)   Once within the Device Phone Numbers section of your Trunking Portal, select the desired phone number to assign to your PBX and use the Assign button to move it to the Assigned Phone Numbers area.  Once all desired phone numbers have been added, click Submit to apply the changes.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

What if my PBX goes down?

PBX is dependent upon Internet connectivity and power; without these, a PBX can go offline.  Nextiva offers a fail-over method for Nextiva trunking customers that will automatically forward phone calls to your PBX to another SIP service or external phone number after one hour.

Nextiva calls this option an “Alternate Forwarding Phone Number” that will automatically become active within an hour if a PBX’s registration has gone offline.

To set up your Alternate Phone Number, you must first log into your Trunking Portal.

To log into your SIP Trunking Portal, go to http://www.nextiva.com and select the Login button in the upper right hand corner of the page.

1.)    Once logged into your Trunking Portal, select the device for which you wish to set up an alternate number.

2.)    Next, select Edit under the Device Options section.

3.)    Input the Alternate Forwarding Phone Number that is desired.  Then, after 1 hour of losing registration with Nextiva’s SIP trunking servers, the Alternate Forwarding Phone Number will become active and begin forwarding phone calls.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

What are the advantages of SIP trunking?

SIP trunking is a non-hosted service offered by Nextiva to set up communication between a local or enterprise PBX to Nextiva’s SIP Trunking server.  This service gives the local PBX a connection to worldwide call routing through Nextiva’s infrastructure.


The Advantages of SIP Trunking include:

  • Low cost Internet telephony solution – Nextiva currently offers highly affordable and competitive rates to customers looking for a SIP Trunking service that meets their needs.  Contact our Amazing Account Executives to get information or a quote regarding Nextiva SIP Trunking.  Call 1-800-285-7995 or email sales@nextiva.com
  • Rapid return on investment – Typically because costs of a “Hosted” solution are higher due to the integration of features and services included within the hosted platform, SIP Trunking offers a lower cost per-line necessary to make and receive phone calls while maintaining the features or services included within your local PBX.
  • Retain your existing equipment, including Local PBX and phone devices – If you currently have equipment, including a PBX and phone system, that was in-use with another provider, it’s very likely that PBX can connect to Nextiva’s SIP Trunking service simply by entering Nextiva’s registration string and pointing the device to Nextiva’s servers.
  • Easily managed Nextiva Trunking Portal – Nextiva’s online Trunking Portal makes it easy to manage your phone numbers, Caller ID, add multiple PBX options, review your call history, review your billing history, and establish E911 options for multiple sites.
  • Access to local and long distance calling – Nextiva offers metered and un-metered plans that are flexible and can meet any business need.
  • International calling – Nextiva offers competitive pricing on international dialing options.  You can view an entire breakdown of all international rates by here
  • Integrate specific features applicable to your existing PBX – If your PBX has unique features that are important to your business, you can proceed to utilize those features and applications through your own local PBX while maintaining the integrity of call routing using the Nextiva SIP Trunking service.
  • Redundancy with multiple service providers – While most businesses are concerned about “UP-TIME”, Nextiva SIP Trunking is an excellent choice for redundancy or “Fail-Over” to ensure that your local PBX can connect to another SIP Service in the event of outage or downtime with another provider.

If you have questions regarding Nextiva’s SIP trunking solutions, please contact our Amazing Service team at 800-285-7995 from 5:00am – 6:00pm AZ time Monday-Friday, or Saturday from 9:00am – 1:00pm AZ time. Or, simply email us at support@nextiva.com.

 

 

 

How many simultaneous calls are allowed per trunk?

Nextiva SIP trunking services determine the number of simultaneous phone calls available by the number of physical of trunks purchased or added to your account through our Nextiva Sales Team.

1 trunk line = 1 inbound/outbound phone call at a time

For example, if your business needs require the ability to have 20 simultaneous phone calls at all times, then it would require that 20 trunk lines have been added to your plan with Nextiva.

Questions regarding Trunk Lines?
If you have questions regarding how many simultaneous phone calls are currently available to your existing Nextiva SIP trunking account, please contact our Amazing Service support team at 800-285-7995 from 5:00am – 6:00pm AZ time Monday-Friday, or Saturday from 9:00am – 1:00pm AZ time. Or, simply email us at support@nextiva.com.

Need additional simultaneous phone calls?
If you are interested in adding additional trunk lines to your existing account, please contact our Amazing Service sales team at 800-285-7995 from 5:00am – 6:00pm AZ time Monday-Friday, or Saturday from 9:00am – 1:00pm AZ time. Or, simply email us at sales@nextiva.com.

What are the bandwidth requirements for Nextiva SIP trunking?

Upload requirement: 100kb per phone
Download requirement: 100kb per phone

If the necessary bandwidth requirements are not met, your phone calls may experience symptoms of poor audio, broken audio or a delayed conversation.

If you are unsure what your current bandwidth speed is, please click here to test your system.

After obtaining this information, you will be able to create a picture of the bandwidth available through your Internet connection and make the determination whether there is enough bandwidth to support the desired number of simultaneous phone calls.

For example, if you intend to run 9 phones through Nextiva’s SIP Trunking service this you will need 900kb for the upload speed and 900kb as the download speed to operate all desired phones simultaneously.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com.

How do I register my PBX to Nextiva’s SIP trunking server?

There are a few prerequisites before you register your local PBX to Nextiva’s SIP Trunking servers.

1.) It is required that you create a device within your Nextiva SIP Trunking Portal. Creating a device will generate a unique set of authentication details necessary for the PBX to register with Nextiva.

Step 1

  

2.) When creating the device within the portal, you will be asked to fill out information regarding the address where this device is located. This is critical as it is generating the E911 information associated with your local PBX.

Step 2

3.) In this step you will be asked to choose from one of two options.

  • Manually Enter
  • Randomly Generate. (Recommended)

This applies to the authentication details necessary for your local PBX to register or authenticate with Nextiva’s SIP trunking servers.

Step 3

4.) Now that the authentication details have been generated, you may register your local PBX to Nextiva’s SIP trunking servers by using the following information.

EXAMPLE OF A REGISTRATION STRING
AUTHORIZATIONNAME:AUTHORIZATIONKEY@trunking.voipdnsservers.com/AUTHORIZATIONNAME
(If we were to use the information used in the screenshot it would appear like this)
Register String : 828849783:610712364@trunking.voipdnsservers.com/828849783
HOST : trunking.voipdnsservers.com (This is Nextiva’s Host/Proxy Server)

5.) As each local PBX’s web interface and infrastructure will vary, there may be other details necessary to ensuring that the PBX is fully functional. The registration information above details the core-requirements necessary to register your PBX.
NOTE: Other PEER DETAILS may be necessary to ensure that the PBX is registered and functional :
Disallow=all
Allow=ulaw
Username=AUTHORIZATIONNAME (replace with the values generated from Trunking Portal)
Fromuser=AUTHORIZATIONNAME (replace with the values generated from Trunking Portal)
Type=friend
Secret=AUTHORIZATIONKEY (replace with the values generated from Trunking Portal)
Qualify=no
Maxexpirey=3600
Host=trunking.voipdnsservers.com
Fromdomain=trunking.voipdnsservers.com
Insecure=invite
Dtmfmode=auto
Session-timers=refuse
Defaultexpirey=60
Nat=no
Canreinvite=no
Context=from-trunk

6.) Create an Outbound Route for the Trunk to be accessed from
ROUTE NAME: A descriptive name for the route
OUTBOUND CID : AUTHORIZATION NAME (replace with the values generated from Trunking Portal)
DIAL PATTERNS : Typically, select all dial patterns except “information.” (Directory services are not supported through Nextiva SIP Trunking)
TRUNK SEQUENCE : Choose the name of the Trunk you created

7.) Create Extensions for the user’s phones
Choose Generic SIP Device when asked to select model of phone (if applicable.)
DISPLAY NAME : The name of the user assigned to the device
OUTBOUND CID : AUTHORIZATIONNAME (replace with the values generated from Trunking Portal)
DEVICE OPTIONS
SECRET : desired password for the exte4nsion
DTMFMODE : auto
CANREINVITE : no
CONTEXT : from-internal
HOST : dynamic
TYPE : friend
NAT : yes
PORT : 5062
QUALIFY : yes
DIAL :sip/TYPEXTENSIONHERE
MAILBOX : TYPEEXTENSIONHERE@device

8.) Create an Inbound Route for the DID of the Trunk
Select from your “Inbound Routes” section of your PBX and input the following information:
DID NUMBER : AUTHORZATION NAME (replace with the values generated from Trunking Portal)
DETECT FAXES : Set to NO

Note: With this information you should be able to register and provision your local PBX.

While Nextiva supports many different types of SIP Trunking devices we offer limited support regarding the physical application of entering the following information into the PBX. If you are experiencing challenges registering your PBX please contact the manufacturer of your PBX and provide the criteria listed above.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com.

What systems are compatible with Nextiva PBX?

Nextiva can host to a variety of different PBX systems. Specifically, Nextiva caters to typically any “SIP PBX” option. Nextiva cannot directly support any analog-based PBX systems. Below, we have included a list of recommended PBX systems.

With any PBX platform, it is necessary to have a local administrator capable of registering and connecting the PBX system to Nextiva’s trunking service.

NOTE : Due to the multitude of available PBX systems capable of connecting to Nextiva’s SIP trunking service, our technical support is limited in nature to any features, setup or information relevant to ensure a fully functional PBX. Nextiva has information that will help you register your local PBX to our SIP service. Any questions regarding the functionality of the PBX would be better directed to the manufacturer of the PBX.

PBX Systems capable of connecting to Nextiva’s SIP trunking service:

  • ASTERISK
  • FREEPBX
  • SwitchVox
  • TrixBox
  • Elastix
  • 3CX

If you have questions regarding Nextiva’s SIP trunking solutions, please contact our Amazing Service team at 800-285-7995 from 5:00am – 6:00pm AZ time Monday-Friday, or Saturday from 9:00am – 1:00pm AZ time. Or, simply email us at support@nextiva.com.

How do I update my Caller ID?

Nextiva makes it easy to assign multiple phone numbers to an existing trunking account.  If multiple phone numbers are assigned to a trunk line the user may want to change the Caller ID options periodically to show different outbound caller ID options.

NOTE : Nextiva’s SIP Trunking customers’ outbound caller ID is contingent on the AUTHORIZATION NAME generated within the Nextiva Trunking Portal being assigned to the PBX’s Outbound Caller ID setting.  Once this has been established, Nextiva makes it easy to change the outbound caller ID through the Nextiva Trunking Portal.

1.)    Log into your Nextiva SIP Trunking Portal at www.nextiva.com/customer-login.html

2.)    Once you have gained access into your Nextiva Trunking Portal, select the device or trunk on which you wish to change the outbound caller ID.

3.)    After selecting the desired Device, choose “Edit” under the Outgoing Phone Number and Caller ID section.

4.)    Next, input the desired phone number and Caller ID name in the defined fields.

If you have questions regarding Nextiva’s SIP trunking solutions, please contact our Amazing Service team at 800-285-7995 from 5:00am – 6:00pm AZ time Monday-Friday, or Saturday from 9:00am – 1:00pm AZ time. Or, simply email us at support@nextiva.com.

How to Add a Polycom VVX 600 Phone to Your Nextiva Account

Before you are able to complete this phone setup, you must have created employees in your Nextiva account. You also must have added a phone to your Nextiva account.

Polycom VVX600

Nextiva Portal Setup:

You must associate the phone you are attempting to setup with an employee before it will be fully operational.  Make sure you have followed the steps outlined in “Adding a Phone to Your Nextiva Account” and “Creating an Employee” before continuing.

Log in to your NextOS Portal account.  Select NextOS for Account Type and enter the username and password that was provided in your welcome email.

Assigning the Phone to an Employee:

  • Once you have logged into your Nextiva Portal you will see Account Setup on the left-hand side.  Click View Sites & Employees, and then click Employees next to the appropriate location.
  • Click Edit next to the employee to which you are trying to assign the phone.
  • Scroll down to Assigned Devices and click Assign New Device.
  • Under Device information locate Nextiva Polycom-VVX600 (Your MAC Address) with the Device drop down.
  • Click Generate next to Authentication Password and finalize the setup by clicking Submit.

Phone Pre-Setup:

The Polycom VVX 600 requires a physical connection to a power source and an Internet connection.  This model of phone has no wireless capabilities.  Ensure your phone is properly connected before attempting setup.

Checking your connections:

  • LAN Port: On the back of the phone there is a port labeled LAN.  This port is used to connect the phone to a power source and an Internet connection.
  • 48V Port: On the back of the phone to the left of the LAN port, there is a port label 48V. Please connect the Polycom-supplied 48V power adapter to this port.
  • Please ensure that the phone has the power cable plugged in to a working power source, and that the opposite end of the LAN cable is plugged into an active network.
  • For more information, see the Polycom user manual, or contact Nextiva Support at 1-800-285-7995.

Phone Setup:

As soon as the connections are properly connected to the LAN and 48V (power) ports of the phone the phone will attempt to power up.  The phone will go to a screen that says “Loading Application”.  The phone will say Cancel at the bottom of the display.  Press the on-screen button that corresponds to the Cancel option.

This will take you to a screen that says “Welcome! 10 seconds until auto boot”.

Press the on-screen button on the phone that corresponds to the Setup option and follow these steps:

  • You will be prompted to enter a password.  Input “456” using the number keypad.
  • Scroll down using the Headset and Speakerphone buttons (up and down, respectively) on the phone until you see Server Menu or Provisioning Server and press select.
  • Scroll down to Server Type using the Headset and Speakerphone buttons and press Edit.  Using the Headset and Speakerphone buttons again, adjust the server type until it displays HTTP, and then press OK.
  • It should now bring you to Server Address (if it does not, locate Server Address), press Edit.
  • Using the keypad input Server Address: dc.nextiva.com/ucvvx600/

     

     

    • ​​Server Address is case sensitive
    • Periods can be created by pressing *
    • Forward slashes can be created by pressing #
  • Once the Server Address has been added, press OK
  • Press Exit to exit the Server Menu
  • Press Exit again to exit the Setup Menu
  • Press Save and Reboot to save the changes and reboot the phone.

The phone will attempt to boot up and configure to the settings of the employee assigned to the phone.  Please allow the phone a few minutes to boot. If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com.

Note:  If the phone displays could not contact boot server at any time then it is important to check that the correct MAC Address is assigned to the employee and the Server Address was put in exactly as directed above.  Having a capital letter or a missing character can cause the phone to not connect properly.

How to setup Voicemail

How to setup Auto Attendant 

How to setup Call Forwarding

How to Add a Polycom VVX 400 Phone to Your Nextiva Account

Before you are able to complete this phone setup, you must have created employees in your Nextiva account. You also must have added a phone to your Nextiva account.

Polycom-VVX-400

Nextiva Portal Setup:

You must associate the phone you are attempting to setup with an employee before it will be fully operational.  Make sure you have followed the steps outlined in “Adding a Phone to Your Nextiva Account” and “Creating an Employee” before continuing.

Log in to your NextOS Portal account.  Select NextOS for Account Type and enter the username and password that was provided in your welcome email.

Assigning the Phone to an Employee:

  • Once you have logged into your Nextiva Portal you will see Account Setup on the left-hand side.  Click View Sites & Employees, and then click Employees next to the appropriate location.
  • Click Edit next to the employee to which you are trying to assign the phone.
  • Scroll down to Assigned Devices and click Assign New Device.
  • Under Device information locate Nextiva Polycom-VVX400 (Your MAC Address) with the Device drop down.
  • Click Generate next to Authentication Password and finalize the setup by clicking Submit.

Phone Pre-Setup:

The Polycom VVX 400 requires a physical connection to a power source and an Internet connection.  This model of phone has no wireless capabilities.  Ensure your phone is properly connected before attempting setup.

Checking your connections:

  • LAN Port: On the back of the phone there is a port labeled LAN.  This port is used to connect the phone to a power source and an Internet connection.
  • 48V Port: On the back of the phone to the left of the LAN port, there is a port label 48V. Please connect the Polycom-supplied 48V power adapter to this port.
  • Please ensure that the phone has the power cable plugged in to a working power source, and that the opposite end of the LAN cable is plugged into an active network.
  • For more information, see the Polycom user manual, or contact Nextiva Support at 1-800-285-7995.

Phone Setup:

As soon as the connections are properly connected to the LAN and 48V (power) ports of the phone the phone will attempt to power up.  The phone will go to a screen that says “Loading Application”.  The phone will say Cancel at the bottom of the display.  Press the on-screen button that corresponds to the Cancel option.

This will take you to a screen that says “Welcome! 10 seconds until auto boot”.

Press the on-screen button on the phone that corresponds to the Setup option and follow these steps:

  • You will be prompted to enter a password.  Input “456” using the number keypad.
  • Scroll down using the Headset and Speakerphone buttons (up and down, respectively) on the phone until you see Server Menu or Provisioning Server and press select.
  • Scroll down to Server Type using the Headset and Speakerphone buttons and press Edit.  Using the Headset and Speakerphone buttons again, adjust the server type until it displays HTTP, and then press OK.
  • It should now bring you to Server Address (if it does not, locate Server Address), press Edit.
  • Using the keypad input Server Address: dc.nextiva.com/ucvvx400/

     

    • Server Address is case sensitive
    • Periods can be created by pressing *
    • Forward slashes can be created by pressing #
  • Once the Server Address has been added, press OK
  • Press Exit to exit the Server Menu
  • Press Exit again to exit the Setup Menu
  • Press Save and Reboot to save the changes and reboot the phone.

The phone will attempt to boot up and configure to the settings of the employee assigned to the phone.  Please allow the phone a few minutes to boot. If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

Note:  If the phone displays could not contact boot server at any time then it is important to check that the correct MAC Address is assigned to the employee and the Server Address was put in exactly as directed above.  Having a capital letter or a missing character can cause the phone to not connect properly.

How to setup Voicemail

How to setup Auto Attendant 

How to setup Call Forwarding




 
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