Call Forwarding Not Reachable Allows you to forward your phone calls to another phone if your Nextiva Phone is unreachable for any reason.This could be especially useful when you experience phone hardware, network or Internet connectivity issues for an extended period of time. This allows you to guarantee that even if you cannot receive calls on your Nextiva Phone, you or someone else can still take them without having to provide clients or co-workers with multiple phone numbers to call. Nextiva provides several Call Forwarding features to choose from, so it’s very important to consider exactly how you want the Forwarding option to work for you.
Step 1) Log into your Nextiva portal by visiting www.nextiva.com. Click Customer Login at the top left of the page. From this page type in you will need to type in your login credential and select login. You will not be on the Nextos portal. From here select Site & Employees then select Employee. Now select the employee you would like to add this feature to and press Login.
Step 2) After logging in, click on Incoming Calls under the “Options” menu on the left side of the screen and under “Basic” select Call Forwarding Not Reachable.
Step 3) In the field titled “* Calls Forward to phone number / SIP-URI” please enter the 10 digit phone number you wish to forward your calls to. Ex: 5556667878. To activate or deactivate this feature simply select On or Off buttons to do so.