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FIND ANSWERS TO YOUR BUSINESS VOIP AND UNIFIED COMMUNICATIONS QUESTIONS

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Archive for the ‘General Questions / Billing’ Category

Do non-profit organizations pay tax?

Non-profit organizations are not required to pay taxes with Nextiva once the proper paperwork has been completed. If you’re a non-profit organization and have service with Nextiva, please send your W-9 to billing@nextiva.com.

Nextiva’s tax ID is 20-8820926.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

What is E911? What is the E911 fee?

E911, or ‘Enhanced 911’ is a fee charged to every customer and has been a service mandated for VoIP providers since 2005. Dialing 911 from your Nextiva phone will enable emergency services to locate your geographic location base on the info provided within your Nextiva control panel.

It is crucial that the address and location for each employee’s device is up to date at all times within your control panel.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

What is the Regulatory Recovery Fee (RRF)?

RRF stands for “Regulatory Recovery Fee.” It is a fee charged to all phone customers and appears on your invoice every month. The fee is intended to offset certain costs incurred by Nextiva in providing you with phone service. These costs include supporting services such as state or local universal service, providing disability access and certain state and local sales, use and telephone taxes. As of March 12, 2013, the Regulatory Recovery Fee is $2.00 per phone line per month.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

What is my CVV? What does CVV stand for?

The CVV code, or Card Verification Value, is a 3 or 4 digit code found on the front or back of your debit or credit card.

The CVV code is often asked for by merchants for them to secure ‘card not present’ transactions occurring over the internet, by mail, fax or over the phone. This is an extra security step Nextiva uses when signing up new customers. It is typically a 3-digit number on the back of Visa, MasterCard and Discover cards, and a 4-digit number on the front of American Express cards.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

What is VoIP?

VoIP (or Voice over Internet Protocol) is a way to make and receive phone calls using your broadband Internet connection instead of your traditional phone line. Nextiva converts your phone calls into data that zips through your high-speed Internet connection just like email. It reaches the other end like a regular phone call. Your callers will never know that it is any different, since it sounds just like a regular phone call.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com.

What is Bandwidth?

In short, bandwidth refers to your network’s capacity to handle Internet traffic.

Bandwidth describes the maximum data transfer rate of a network or Internet connection. It measures how much data can be sent over a specific connection in a given amount of time.

Another way to think of bandwidth is as a pipe. The more bandwidth you have, the bigger the pipe; the bigger the pipe, the more information can travel down the pipe at once.

With VoIP traffic, we recommend 100k of bandwidth per phone. Other devices, such as computers, printers and credit card machines also utilize bandwidth.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

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