business voip

FIND ANSWERS TO YOUR BUSINESS VOIP AND UNIFIED COMMUNICATIONS QUESTIONS

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Support Hours (AZ time zone)
Monday-Friday: 5am-6pm
Saturday: 9am-1pm
Toll Free: (800) 285-7995
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Archive for the ‘General Questions / Billing’ Category

Do you provide professional auto-attendant recordings?

Yes. With Nextiva will record one professional greeting for your business at no cost to you. Any additional recordings beyond that will be billed to your Nextiva account at $25 per each individual recorded file. We can record business greetings, voice mail messages and any other recorded messages you may need for your business. Nextiva recordings are done with a male or female voice, or you can use a computerized voice for the recording if you wish.

Below are some simple scripts and sample recordings of our voice talent:

  • Thank you for calling "business". We are so sorry to have missed your call.  To leave a message, please press 1. For an employee directory, press 2. For sales, press 3. For customer service, press 4. Again, thank you for calling and have a great day!”
  • You have reached "Business": the leader in _____. To reach our sales department, press 1. To reach etc.. Thanks again for calling, and have a wonderful day!”

Nextiva offers the following voice options for a professional recording:

Please send script requests and any other notes about your recording to support@nextiva.com, and we will reply with your attached professional voice recording within 24 to 48 hours. If you have any questions, ask an Amazing Service Team member here or email us at support@nextiva.com.  

What is the charge for incoming toll-free calls?

The cost for all incoming toll-free calls is 2.5 cents per minute. There is no charge for outgoing toll-free calls.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

What types of audio formats does Nextiva support?

For voicemail greetings, auto-attendant, and other audio functions, Nextiva supports the following file formats:

  • .wav formatted
  • μ-law, PCMU or G711μ
  • 8 or 16 bit
  • Mono
  • 8000 HZ

Please convert your recording file to one of these formats before uploading.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

How do I contact Nextiva’s Customer Service?

Nextiva’s Amazing Service support team can be reached at 800-285-7995 from 5:00am – 6:00pm AZ time Monday-Friday, or Saturday from 9:00am – 1:00pm AZ time. Ask any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

Can I use my computer while I’m on the phone?

Using a phone registered with Nextiva’s services will not prevent the user from using their computer.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

Will my Nextiva service work during a power outage?

Nextiva’s services will not work during a power outage, as Nextiva’s services require an active Internet connect. However, within Nextiva’s portals there are features that allow for automatic forwarding in the event of a power outage. Please see the screenshots below to see how these are managed in each portal:

For Office Manager, after logging into the employee select Phone Settings on the left, and then enter the forwarding number under Alternate Phone Number.

For NextOS, you will log in to the user profile through the enterprise portal, and select Call Forwarding Not Reachable to enter the forwarding number when your phone is unreachable.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com




 
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