business voip

FIND ANSWERS TO YOUR BUSINESS VOIP AND UNIFIED COMMUNICATIONS QUESTIONS

System Status
Support Hours (AZ time zone)
Monday-Friday: 5am-6pm
Saturday: 9am-1pm
Toll Free: (800) 285-7995
Submit a Ticket

Archive for the ‘Nextiva Connect’ Category

Does Nextiva offer vanity phone numbers?

Nextiva does not offer vanity telephone numbers at this time. Vanity numbers may be a service we look into offering in the future but for now we have many various number options that we procure through our carrier partners.

The alternative option would be to port in your vanity number to Nextiva Connect. If you have a vanity number you’d like to port in, please email porting@nextiva.com, and we will check eligibility of the phone number and send you porting forms if applicable. You will receive a response from Nextiva within 24 to 48 hours.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com.

Can I receive international phone calls with Nextiva Connect?

Yes, you can receive international phone calls with Nextiva Connect. There is no extra charge to you for incoming international calls. However, the person calling you will be responsible for any applicable international fees on their end, since the Nextiva Connect service is U.S. based. Please note, if you have a toll-free number, international callers will not be able to reach you, as this is a limitation of all toll-free numbers.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com.

Can I make outbound phone calls with Nextiva Connect?

Because Nextiva Connect is an inbound-only based call service with no physical desk phone tied to a brick and mortar environment, there is not a way to make outbound calls through the Nextiva Connect system. If you wish to make calls through the Nextiva system, please click here.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com.

What happens if I go over my minutes? How much will I be charged?

Depending on which Nextiva Connect plan you have, you may be charged a per-minute rate after going over your monthly minutes. Nextiva Connect Unlimited is the only plan where there is no limit to your number of minutes and no extra charge for incoming calls.

Nextiva Connect Unlimited
Local: Unlimited
Toll-Free: 4.5 Cents per minute

Nextiva Connect 500 Minutes
Local: 4.5 cents per minute beyond 500 minutes monthly
Toll-Free: 4.5 Cents per minute

Nextiva Connect 100 Minutes
Local: 4.5 cents per minute beyond 100 minutes
Toll-Free: 4.5 Cents per minute

*All Nextiva Connect plans charge 4.5 cents per minute for incoming toll-free calls.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com.

Does Nextiva offer Canadian local numbers?

At this time, Nextiva Connect does not offer Canadian phone numbers. We may look into expanding the service to Canada in the future but currently Nextiva can only operate U.S.-based local and toll-free telephone numbers.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com.

How do I forward calls with Nextiva Connect?

Since Nextiva Connect is primarily a forwarding service, there are two different ways you can forward calls:

  1. The auto-attendant can forward calls from a main business number.
  2. You can forward from an individual employee’s extension.

Auto-attendant:

  • To forward calls with Nextiva Connect via the auto-attendant, sign in to your Nextiva Connect account.
  • Click on Sites, and then Auto Attendant
  • Assuming you have your auto-attendant set up with an incoming phone number, optional schedule and greeting applied, you can then specify the number that should receive forwarded calls.
  • You will see auto-attendant key options 1-9, as well as *, # and No Response.  You can choose a forwarding number on any desired key option. Type the number you wish to forward to in the box to the right of the key option. When done, be sure to click the save changes button at the bottom of the page.

Once complete, your callers can now press the desired key based on what the recorded greeting instructs them to do, and they will then be forwarded to the number you specified. It’s a good idea to place a ‘1’ before the forward-to number.

Example: A mobile glass repair company gets an incoming call to their Nextiva Connect account. An incoming caller is greeted with a message that welcomes them and instructs them to press “1” for estimates. They press 1, which then forwards to the mobile phone number you selected and placed in the “1” key action. The mobile glass company gets the call to their mobile phone and secures the estimate job. Success!

Employee:

  • To forward calls with Nextiva Connect employee, sign in to your Nextiva Connect account.
  • Click on Sites, then Employees, then Login
  • From there, a new browser window or tab will open. You will see a list of new options on the left side.

  • Under Features, click on the Forwarding Number Profiles link on the left-hand side of the page. You will then be in the forwarding numbers page for that specific employee. You can select up to 6 numbers to forward to. You can have the numbers ring at once or one at a time. Type the number you wish to forward to in the box to the right of the forwarding option. When done be sure to click the save changes button at the bottom of the page.
  • You can also create multiple forwarding profiles, which you can manually switch between at your leisure. Next to Profile at the top, select Create. If you like, you can even set up schedules to automatically switch profiles.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

How do I view my call history reports?

To view call history reports, sign in to your Nextiva Connect account.

1. Once you are signed in, click on Reports.
2. You can choose which site to view history from and select all employees or individual employees.
3. You can select a date range, call type and convert the file to a .csv file.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

How long can a greeting be?

An auto-attendant or voice mail greeting with Nextiva Connect can be no longer than 60 seconds. Keep in mind the recording must also be in the proper format.

All audio recordings for Nextiva Connect must be 60 seconds or less and in one of the below formats:

  • PCMU
  • .wav
  • 8 or 16 Bit
  • 8000 HZ
  • Mono

These are the only file formats accepted by Nextiva at this time.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com




 
Nextiva Logo

Business VoIP Help Center

phone-icon(800) 799-0600 Sales phone-icon(800) 285-7995 Support
Nextiva is the leader in Business VoIP Services. Copyright 2014 Nextiva, All Rights Reserved,
Terms and Conditions, Privacy Policy, Patents, Sitemap