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FIND ANSWERS TO YOUR BUSINESS VOIP AND UNIFIED COMMUNICATIONS QUESTIONS

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Archive for the ‘General Questions / Billing’ Category

Do unused minutes carry over into the next month with Nextiva Connect?

At this time, Nextiva Connect plans do not have a carryover feature for unused minutes. Carryover may be something Nextiva looks into in the future, but for now your monthly allowed minutes will reset on the date the recurring monthly fee is billed to your card on file.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

Does Nextiva offer vanity phone numbers?

Nextiva does not offer vanity telephone numbers at this time. Vanity numbers may be a service we look into offering in the future but for now we have many various number options that we procure through our carrier partners.

The alternative option would be to port in your vanity number to Nextiva Connect. If you have a vanity number you’d like to port in, please email porting@nextiva.com, and we will check eligibility of the phone number and send you porting forms if applicable. You will receive a response from Nextiva within 24 to 48 hours.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com.

Can I receive international phone calls with Nextiva Connect?

Yes, you can receive international phone calls with Nextiva Connect. There is no extra charge to you for incoming international calls. However, the person calling you will be responsible for any applicable international fees on their end, since the Nextiva Connect service is U.S. based. Please note, if you have a toll-free number, international callers will not be able to reach you, as this is a limitation of all toll-free numbers.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com.

Can I make outbound phone calls with Nextiva Connect?

Because Nextiva Connect is an inbound-only based call service with no physical desk phone tied to a brick and mortar environment, there is not a way to make outbound calls through the Nextiva Connect system. If you wish to make calls through the Nextiva system, please click here.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com.

What happens if I go over my minutes? How much will I be charged?

Depending on which Nextiva Connect plan you have, you may be charged a per-minute rate after going over your monthly minutes. Nextiva Connect Unlimited is the only plan where there is no limit to your number of minutes and no extra charge for incoming calls.

Nextiva Connect Unlimited
Local: Unlimited
Toll-Free: 4.5 Cents per minute

Nextiva Connect 500 Minutes
Local: 4.5 cents per minute beyond 500 minutes monthly
Toll-Free: 4.5 Cents per minute

Nextiva Connect 100 Minutes
Local: 4.5 cents per minute beyond 100 minutes
Toll-Free: 4.5 Cents per minute

*All Nextiva Connect plans charge 4.5 cents per minute for incoming toll-free calls.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com.

Does Nextiva offer Canadian local numbers?

At this time, Nextiva Connect does not offer Canadian phone numbers. We may look into expanding the service to Canada in the future but currently Nextiva can only operate U.S.-based local and toll-free telephone numbers.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com.




 
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