Call Center Announcements allow you to set up specific greetings for callers when they enter the queue. You are also able to create announcements which only your employees will hear when a call comes to their device through the queue.
How to set up Call Center Announcements from the Nextiva Portal:
- Log in to the NextOS Portal by visiting www.nextiva.com and clicking on the Customer Login found at the top right. You must be in the administrator’s account.
- Once you’re logged in to the NextOS Portal with your administrator credentials, click Sites & Employees. Identify the Site Name location you would like to access and click Login under the corresponding site.
- From the left menu, select Call Center and then Call Centers. Choose your call center, and select Announcements. Select the desired announcement you would like to configure.
- Inside each announcement, make sure to enable the announcement and upload any files you would like to use in each section by selecting the custom option and browsing for your files. Once you have navigated through each announcement and set up your desired time frames, select Apply to save or OK to save and take you back a page.