business voip

How to add a Polycom VVX 500

Remove the phone from the box and place it need a location that has an active Internet connection and power outlet. Plug the Ethernet cord into the port labeled LAN, and connect the other side to a router, switch or active wall port. If you have purchased your Polycom VVX500 from Nextiva, you will need to follow these steps.

How to set up the Polycom VVX 500 from the Nextiva Portal:

  1. Log in to the NextOS Portal by going to and selecting Customer Login from the top right corner. Enter your administrator login credentials and click Sign in.
  2. Select View & Edit Devices and click Add New Device. Since you purchased the device from Nextiva, the device(s) will display automatically on this page. Once you have found your phone on the list, make sure you know the MAC Address so you can properly assign the phone.
  3. To assign this phone click on Sites & Employees, select the Edit next to the employee's name you wish to edit. To assign this device to the employee, click Assign New Device under the Assigned Devices Section, select the device (look at the MAC address) and assign it to the user. Reboot the device to display the new extension.

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