Welcome to the Nextiva Support Center

Whether you're just getting started with your new phone system, need help troubleshooting an issue, or have other technical or account questions, you've come to the right place! The Nextiva Support Center is full of video tutorials, set up instructions, details on how to adjust your account settings, useful VoIP terminology, and much more.

Navigate to your desired topic area from the below sections, or simply look up specific features from the Search option. If you are unable to find a topic or answer that you are searching for, our Amazing Service team is just a phone call away!

Getting Started Guides vFAX Quick Start Guide Polycom Phone Setup Guide Cisco Manual Configuration NextOS Features Glossary PBX Setup Guide Nextiva Phones & Devices vFAX Print Driver For Microsoft Office Music on Hold #1 Music on Hold #2 Music on Hold #3 Video Tutorials How to Set Up Nextiva Hunt Group Nextiva Auto Attendant Setup Call Forwarding Setup Voicemail to email Nextiva Sequential Ring Setup Music on Hold Setup Call Park Setup Busy Lamp Field Tip in a Minute How do I make international calls? How do I fill out an L.O.A. How to record a call Nextiva Anywhere Recording a greeting Call forwarding Simultaneous ring How to install the toolbar Busy lamp field Overflow with call queuing System Status We’re currently experiencing issues with our customer support phone lines. Our engineers are working to resolve this issue in a timely manner. PLEASE NOTE: If you’re a Nextiva customer, your service should not be impacted. For immediate assistance, please email support@nextiva.com. Check here for updates or to report a different issue with your Nextiva VoIP system. If you have questions, please email support@nextiva.com right away.

Useful Resources

Submit a ticket VoIP Speed Test Download X-Lite Download NextOS Toolbar Find your local broadband carrier