Not all phones are compatible with Shared Call Appearance. Any type of phone that does not have full status support (such as the Cisco 7940/7960 series or Grandstream phones) will not work. This is a difficult issue to troubleshoot on your own, we suggest that you contact a member of the Nextiva Support team through […]
How can I get a Letter of Agency (LOA) porting form? Nextiva will be working with one of our hosted carriers to port in your numbers who will require a completed LOA. If you have not yet received the porting LOA form, please email email@example.com. Include the numbers you wish to port and the carrier […]
There are a few factors which can slow a port down or cause a rejection: We are only as good as the information we are provided; any erroneous information will cause a delay in the porting process. The information on your LOA must match the exact authorized name, service address and billing telephone number that […]
The LOA you turn in to Nextiva must match what your current carrier has on file for your account in order to port your number. You may use your current carrier’s bill or contact your current carrier to verify your account information. Or you can request a CSR (Customer Service Record) from the losing provider.
The information on your LOA must match the exact authorized name, service address and billing telephone number that your current provider has on their customer service record (CSR). If there is a mismatch, your port request may be rejected. There is an example form attached to each LOA to assist you. For additional questions, please […]