Where are my files kept? Your files are stored in a secure data center that is managed by the Nextiva team in Arizona. For safety and security concerns, we never reveal its exact location. How long does Nextiva Drive hold my files? Your files will be stored to Nextiva Drive as long as you are […]
What is the gallery? The gallery shows you the image files that you have previously stored. You can view your stored images as a slide show, add captions, and create albums that can be shared with family and friends. How do I move files from one folder to another? Select the files and/or folders that […]
How many files am I able to share via Nextiva Drive? You can share as many files as you want with family and friends! Nextiva Drive has no limitations, but we do continuously monitor systems and may turn off user accounts that are considered to use the service in an inappropriate way. How do I […]
To restore your files in Windows: Open the program Nextiva Drive Click on Restore Backup Select where your files will be restored on your computer To restore your files in Mac: Open the program Nextiva Drive Click the Restore button Select where your files will be restored on your computer.
Email to fax will allow a user to send fax via email and have that email converted to a fax and sent to a fax machine. Troubleshooting inbound email problems: Most email-to-fax issues are related to the how the email address is formatted. Please try the following to help resolve any inbound email problems. When […]
You can download files in several different ways: Via your Internet connection where you are logged into your storage account. Click on the file or on the blue arrow to the left of the checkbox. Via the network location / WebDav. You must connect to the network location Via Nextiva Drive installed on your computer.
Music on Hold (MoH) is an included service that plays music when you place a caller on hold. The service is turned on by default and will play a generic music file. Custom music can be uploaded so that when someone is placed on hold, your callers will hear whatever you prefer. All MoH files […]
Nextiva offers virtual fax service at an affordable price. Now you can send faxes via the vFAX Portal, an email address of your choosing, or even via a traditional fax machine with the purchase of the Nextiva Fax Bridge device. To send faxes via email: Log in to the email account you set as the […]
Once you build your attendant, one of the most common adjustments requested is changing the audio file (or the message callers hear). Any time you change your Auto Attendant routing numbers, such as adding or removing an option, you’ll want to change the audio file. Nextiva can provide you with a professional recording for a […]
Call Recording files are archived for up to six months and are easily accessed or downloaded using the Nextiva call recording application. You’ll need administrator level access to set up this feature. Please be aware of the call recording laws in your area. disabling call recording.mp4 How to set up Call Recording from the Nextiva […]