business voip

What are the advantages of Nextiva Trunking?

What does SIP Trunking entail?

SIP Trunking is a non-hosted service offered by Nextiva to setup communication between a local or enterprise PBX to Nextiva’s SIP Trunking server. This service gives the local PBX a connection to worldwide call routing through Nextiva’s infrastructure.


The Advantages of SIP Trunking include:

  • Low cost Internet telephony solution – Nextiva currently offers highly affordable and competitive rates to customers looking for a SIP Trunking service that meets their needs. Contact a Nextiva Account Executive to get information or a quote regarding Nextiva SIP Trunking. Call 1-800-799-0600 or email sales@nextiva.com
  • Rapid return on investment – Typically, because costs of a “hosted” solution are higher due to the integration of features and services included within the hosted platform, SIP Trunking offers a lower cost per-line, necessary to make and receive phone calls while maintaining the features or services included within your local PBX.
  • Retain your existing equipment, including local PBX and phone devices – If you currently have equipment, including a PBX and phone system, that was in-use with another provider, it’s very likely that PBX can connect to Nextiva’s SIP Trunking service simply by entering Nextiva’s registration string and pointing the device to Nextiva’s servers.
  • Easily managed Nextiva Trunking Portal – Nextiva’s online Trunking Portal makes it easy to manage your phone numbers, Caller ID, add multiple PBX options, review your call history, set forwarding fail-overs and establish E911 options for multiple sites.
  • Access to local and long distance calling – Nextiva offers metered and un-metered plans that are flexible and can meet any business need.
  • International calling – Nextiva offers competitive pricing on international dialing options. Click here to view all of our International Rates.
  • Integrate specific features applicable to your existing PBX – If your PBX has unique features that are important to your business, you can continue to utilize those features and applications through your own local PBX while maintaining the integrity of call routing using the Nextiva SIP Trunking service.
  • Redundancy with multiple service providers – While most businesses are concerned about “up time,” Nextiva SIP Trunking is an excellent choice for redundancy, or “fail-over,” to ensure that your local PBX can connect to another SIP Service in the event of outage or downtime with another provider.


If you have questions regarding Nextiva’s SIP trunking solutions, please contact the Nextiva Sales team at 800.799.0600 or Email us.

Our Support team is available from 5:00am – 6:00pm AZ time Monday-Friday, and Saturdays from 9:00am – 1:00pm at 800.285.2995 or Email us.

What routers are compatible with Nextiva service?

Check your physical network hardware and have this information available when setting up a router for your Nextiva account.

With Nextiva service, most routers can be set up to work with your phone.  Our Support Team puts our best effort into making your current network setup work as-is before suggesting changes.

However, not all routers have been tested to work with Nextiva’s service, and some are just not compatible.

In order to ensure the best call quality, we suggest getting one of the following routers:

  • Linksys WRT54GL
  • Netgear WRN 3500L V2

Both of these routers allow a third party firmware, called Tomato, to allocate bandwidth to ensure your phones have enough Internet speed.

If you have any questions, please contact our Support Team here or email us at support@nextiva.com

How do I navigate the Supervisor Dashboard?

How to set a static IP address on the Netgear WNR3500L

Before programming your Netgear router, you will need to acquire your static IP information. This information should be provided by your ISP and should include the following:

    1. The Static IP address (ie. 68.XXX.XXX.XX)
    1. The Subnet Mask (ie. 255.255.XXX.XXX)
    1. Default Gateway address (ie. 68.XXX.XXX.XX)
    1. DNS 1
    1. DNS 2
  • Once you have this information, the next step is to access the Netgear router from a connected computer. On the computer that is connected to the Netgear, access the Windows Command Prompt through the Windows Start button. If you are using Windows 7, search cmd and press Enter. (See Fig 1-1).  If you are using an earlier version of Windows, click the Run option on your Windows menu, then type cmd and Enter.

     

    Figure 1-1

    Once the command prompt is open, the next step is to find the IP address of the Netgear. To do this, follow these steps:

    1. Type ipconfig and press Enter (See Fig 1-2). You should be presented with information about your network.
    2. Look for the Default Gateway address. The address will be in IP format (192.168.1.X). You may need to scroll upward on your command prompt to see this information (See Fig 1-3).

    Figure 1-2

    Figure 1-3

    Once you have all the information, it’s time access the Netgear interface.

    1. Open an Internet browser. Where you would normally type the website address like www.nextiva.com, type the “Default Gateway” address you gathered in the previous step.
    2. Press enter. You should be prompted to type a user name and password.
    3. Enter the user name and password. The user name is likely “admin” and the password should also be “admin”. If “admin” does not work, try “password” (See Fig 1-4).

    Figure 1-4

    Once you have entered the username and password, you should be directed to the Netgear interface. Once inside the interface, look on the left hand side of your screen and click on the word Basic (See Fig 1-5). You should see WAN / Internet at the top of your screen. Directly below, you will see the word Type with a drop down menu. Select Static (See Fig 1-6).

    Figure 1-5

    Figure 1-6

    After Static has been selected, three boxes should populate below it. These boxes are where Static IP information provided by the Internet Service Provider will go (See Fig 1-7). Once the information has been entered in the respected fields, scroll to the bottom of the page and click Save. After you have saved the settings it’s always good practice to reboot the router. If the settings were entered correctly, you will successfully connect to your Internet Service Provider.

    If you have any questions, contact the Nextiva Support Team  here or email us at support@nextiva.com

    How to set a static IP address on a Panasonic device

    Note: This guide is only compatible with the Panasonic KT-UT123B phones and additional Panasonic KT-UTXXX devices.

    The first step when assigning a static IP address to anything is to gather the information specific for the network it will be connecting to.

    You will need the following information:

  • IP address the device will be assigned (ie. 192.168.X.X)
  • Subnet Mask (ie. 255.255.255.X)
  • Default Gateway/Routers IP address (ie. 192.168.X.X)
  • DNS Servers (Nextiva recommends using Google’s DNS: 8.8.8.8 & 4.2.2.2)
  • Once you have the necessary information, you will input it into the device. Unplug and plug the power to the Panasonic phone. Before the boot-up process finishes, press the Setup button.

    Once on the Setup menu, use the directional pad to highlight the Network Settings option. Press Enter on the screen or on the center of the directional pad.

    There should now be a new list of available options, including “Network.” Press Enter.

    After selecting the Network option, you will be directed to a new list of options. Using the directional pad, scroll down and highlight the Static option on the screen. Press Enter.

    Once inside the Static menu, input the static IP address gathered at the beginning of this guide. The phone requires you to use 3 digits for each part of the static IP address you are entering. This means if you have the IP address of 192.168.1.5, you need to enter it into the device as 192.168.001.005.

    Once the static IP address has been entered, use the directional pad to scroll down. If this is done correctly the phone should display Subnet Mask.

    Follow the same steps as entering the static IP address. Repeat this for the Default Gateway and DNS Servers. Once all the static IP address information is entered, press Enter. Reboot the phone, and it will boot back up using the programmed static IP address.

    If you have any questions, contact our Support Team here or email us at support@nextiva.com.

    How to set up Do Not Disturb

    Do Not Disturb allows you to turn off your phone and send all incoming calls to your voicemail. The caller hears no rings, just your voicemail message. Once Do Not Disturb (DND) is active, all incoming calls will be forwarded to your voicemail. If there is no voicemail configured, all callers will hear a busy tone until DND is turned off.


    To activate Do Not Disturb from your phone:

    • Most phones have a dedicated hard button for Do Not Disturb (sometimes labeled DND). Alternatively, there may be a soft key labeled DND at the bottom of the screen on the phone, visible while the phone is in its idle state.
      Press the Do Not Disturb button on your phone. If your phone does not have a DND button, follow the instructions below.
    • You can dial *78 to activate, or *79 to deactivate DND.

    To activate this feature from the Nextiva Portal:

    1. For administrators, log in to the NextOS Portal by going to www.nextiva.com and selecting Customer Login from the top right corner. Enter your login credentials and click Sign in. Select Sites & Employees then click on Login under the Admin Login column. Click Users and search for the employee whose information you wish to edit. Click Edit.

      For users, log in to the Customer Portal by going to cp.nextiva.com.

    2. Click on Incoming Calls under the Options menu on the left side of the screen. Under the Basic column, select Do Not Disturb.
    3. Click the feature On and press OK. It should now say “Do Not Disturb – On.”

    If you have any questions, contact our Support Team here or email us at support@nextiva.com

    How to set up Sonicwall with Nextiva

    Inconsistency with hardware/software versions:

    The Sonicwall router/firewall has many revisions/versions, including the Standard OS and the Enhanced OS.  Due to the amount of revisions and versions, Nextiva has found the Sonicwall to be inconsistent in how it handles Nextiva VoIP traffic.


    Sonicwall Standard OS:

    The Standard OS seems to frequently have issues with blocking/disallowing traffic that should normally be accepted.  This version of the Sonicwall is not recommended or supported.

    Sonicwall Enhanced OS:

    The Enhanced OS seems more consistent and reliable than the Standard OS, but there have been a few revisions of the Enhanced OS that have similar problems as well. This version of Sonicwall is not recommended, but in many cases is supported.

    Using Sonicwall With Nextiva:

    Nextiva recommends that the phones are connected to a Linksys WRT54GL or a Netgear WNR3500L v2 with custom Tomato firmware to allow for consistency and ideal bandwidth allocation.  In many cases, connecting phones to a router with Tomato and connecting the rest of the network devices to the sonicwall can be accomplished.  It is important that the router that the phones are connected to (with Tomato firmware) is directly connected to the modem.

    If you have any questions, contact the Nextiva Support Team here or email us at support@nextiva.com

    How to set up a CounterPath Bria 3

    Before you are able to complete this phone setup, you must have created employees in your Nextiva account. You also must have added a phone to your Nextiva account.


    Nextiva Portal Setup:

    You must associate the phone you are attempting to setup with an employee before it will be fully operational.  Make sure you have followed the steps outlined in “Adding a Phone to Your Nextiva Account” and “Creating an Employee” before continuing.

    Log in to your NextOS Portal account.  Select NextOS for Account Type and enter the username and password that was provided in your welcome email.

    Assigning the Phone to an Employee:

    • Once you have logged in to your Nextiva Portal, you will see Account Setup on the left-hand side.  Click View Sites & Employees, and then click Employees next to the appropriate location.

    • Click Edit next to the employee to which you are trying to assign the phone.

    • Scroll down to Assigned Devices and click Assign New Device.

    • Under Device information, locate Generic SIP Phone on the Device drop down menu.

    • Click Generate next to Authentication Password.

    • Copy down your SIP Username, Authentication Name, and Authentication Password so that you can use this information later during the setup of your Bria.
    • How to set up your CounterPath Bria 3:

      Ensure that the computer with the CounterPath Bria 3 installation has a physical hard-wire Internet connection. Wireless applications can lead to poor audio quality, depending on the strength of the signal.

      Once your Bria 3 has been installed, run the application. You will be required to input a license key before the application will run. Then, follow these steps:

      • Click Softphone from the drop down menu on the left, and select Account Settings.
      • Fill out the required information under the tab “Account”

        • Account name: Use a name that will help you identify this account name in the future.
      • Under User Details:

        • User ID: Input the SIP Username from the employee that will be using this device
        • Domain: Input prod.voipdnsservers.com:5062
        • Password: Input the Authentication Password from the employee that will be using this device
        • Display name: This can be anything.  This name will display when calling between Nextiva devices
        • Authorization name: Input the Authentication Name for the employee that will be using this device
      • Leave the Domain Proxy at default
      • Click the tab labeled Topology towards the top of the window
      • For Firewall traversal method, choose the None (use local IP address) radio button
      • Click OK to save all

      If you have any questions, contact our Support Team  here or email us at support@nextiva.com

    How to set up X-Lite

    Before you are able to complete this phone setup, you must have created employees in your Nextiva account. You also must have added a phone to your Nextiva account.


    How to set up X-Lite in the Nextiva Portal:

    You must associate the phone you are attempting to set up with an employee before it will be fully operational.  Make sure you have followed the steps outlined in “Adding a Phone to Your Nextiva Account” and “Creating an Employee” before continuing.

    Log in to your NextOS Portal account.  Select NextOS for Account Type and enter the username and password that was provided in your welcome email.

    How to assign a phone to an employee:

    • Once you have logged in to the Nextiva Portal, click Account Setup on the left panel. Click View Sites & Employees and then click Employees next to the appropriate location.
    • Click Edit next to the employee to which you are trying to assign the phone.
    • Scroll down to Assigned Devices and click Assign New Device
    • Under Device information locate Generic SIP Phone with the Device drop down.
    • Click Generate next to Authentication Password.
    • Write down your SIP Username, Authentication Name, and Authentication Password so that you can use this information later during the setup of your X-Lite.

    How to set up X-Lite on your phone:

    Ensure that the computer with the X-Lite installation has a physical hard-wire Internet connection. Wireless applications can lead to poor audio quality depending on the strength of the signal.

    Once X-Lite has been installed, run the application.

    Click Softphone from the drop down menu and select Account Settings.

    • In Account Settings, fill out the required information under the tab “Account.”

      • Account name: Use a name that will help you identify this account name in the future.
    • User Details:

      • User ID: Input the SIP Username from the employee who will be using this device
      • Domain: Input prod.voipdnsservers.com:5062
      • Password: Input the Authentication Password from the employee who will be using this device
      • Display name: This can be anything. This name will display when calling between Nextiva devices
      • Authorization name: Input the Authentication Name for the employee that will be using this device
    • Leave the Domain Proxy at default
    • Click the tab labeled Topology towards the top of the window
    • For Firewall traversal method: choose the None (use local IP address) radio button
    • Click OK to save all

    If you have any questions, contact the Nextiva Support Team  here or email us at support@nextiva.com


     
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