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Archive for December, 2012

How to Set Up: Counterpath Bria 3 with Nextiva

Before you are able to complete this phone setup, you must have created employees in your Nextiva account. You also must have added a phone to your Nextiva account.

Nextiva Portal Setup:

You must associate the phone you are attempting to setup with an employee before it will be fully operational.  Make sure you have followed the steps outlined in “Adding a Phone to Your Nextiva Account” and “Creating an Employee” before continuing.

Log in to your NextOS Portal account.  Select NextOS for Account Type and enter the username and password that was provided in your welcome email.

Assigning the Phone to an Employee:

  • Once you have logged into your Nextiva Portal you will see Account Setup on the left-hand side.  Click View Sites & Employees, and then click Employees next to the appropriate location.
  • Click Edit next to the employee to which you are trying to assign the phone.
  • Scroll down to Assigned Devices and click Assign New Device
  • Under Device information, locate Generic SIP Phone on the Device drop down menu.
  • Click Generate next to Authentication Password.
  • Copy down your SIP Username, Authentication Name, and Authentication Password so that you can use this information later during the setup of your Bria.

 Phone Setup:

Ensure that the computer you have installed Counterpath Bria 3 on has a physical hardwire internet connection.  Wireless applications can lead to poor audio quality, depending on the strength of the signal.

Once your Bria 3 has been installed, run the application, (you will be required to input a License key before the application will run) and follow these steps:

  • In the top left you will see a drop down labeled Softphone, click softphone and select Account Settings.
  • In Account Settings fill out the required information under the tab Account

    • Account name: This can be anything.  Fill out something so that you can identify this account name in the future.
  • Under User Details:

    • User ID: Input the SIP Username from the employee that will be using this device
    • Domain: Input   prod.voipdnsservers.com:5062
    • Password: Input the Authentication Password from the employee that will be using this device
    • Display name: This can be anything.  This name will display when calling from Nextiva to Nextiva
    • Authorization name: Input the Authentication Name for the employee that will be using this device
  • Leave the Domain Proxy at default
  • Click the tab labeled Topology towards the top of the window
  • For Firewall traversal method: choose the None (use local IP address) radio button
  • Click OK to save all

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

How to Set Up X-Lite 4 with Nextiva

Before you are able to complete this phone setup, you must have created employees in your Nextiva account. You also must have added a phone to your Nextiva account.

Nextiva Portal Setup:

You must associate the phone you are attempting to setup with an employee before it will be fully operational.  Make sure you have followed the steps outlined in “Adding a Phone to Your Nextiva Account” and “Creating an Employee” before continuing.

Log in to your NextOS Portal account.  Select NextOS for Account Type and enter the username and password that was provided in your welcome email.

Assigning the Phone to an Employee:

  • Once you have logged into your Nextiva Portal you will see Account Setup on the left-hand side.  Click View Sites & Employees, and then click Employees next to the appropriate location.
  • Click Edit next to the employee to which you are trying to assign the phone.
  • Scroll down to Assigned Devices and click Assign New Device
  • Under Device information locate Generic SIP Phone with the Device drop down.
  • Click Generate next to Authentication Password.
  • Copy down your SIP Username, Authentication Name, and Authentication Password so that you can use this information later during the setup of your X-Lite 4.

Phone Setup:

Ensure that the computer you have installed Counterpath X-Lite on has a physical hardwire internet connection.  Wireless applications can lead to poor audio quality depending on the strength of the signal.

Once X-Lite has been installed, run the application.

In the top left you will see a drop down labeled “Softphone”, click softphone, select Account Settings and follow these steps:

  • In Account Settings, fill out the required information under the tab Account.

    • Account name: This can be anything. Fill out something so that you can identify this account name in the future.
  • Under User Details

    • User ID: Input the  SIP Username  from the employee that will be using this device
    • Domain: Input  prod.voipdnsservers.com:5062
    • Password: Input the  Authentication Password  from the employee that will be using this device
    • Display name: This can be anything. This name will display when calling from Nextiva to Nextiva
    • Authorization name: Input the Authentication Name for the employee that will be using this device
  • Leave the Domain Proxy at default
  • Click the tab labeled Topology towards the top of the window
  • For Firewall traversal method: choose the None (use local IP address) radio button
  • Click OK to save all

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

How to Add a Polycom Soundpoint IP 6000 Phone to Your Nextiva Account

soundstation-2w-lg-aBefore you are able to complete this phone setup, you must have created employees in your Nextiva account. You also must have added a phone to your Nextiva account.

Nextiva Portal Setup:

You must associate the phone you are attempting to setup with an employee before it will be fully operational.  Make sure you have followed the steps outlined in “Adding a Phone to Your Nextiva Account” and “Creating an Employee” before continuing.

Log in to your NextOS Portal account.  Select NextOS for Account Type and enter the username and password that was provided in your welcome email.

Assigning the Phone to an Employee:

  • Once you have logged into your Nextiva Portal you will see Account Setup on the left-hand side.  Click View Sites & Employees, and then click Employees next to the appropriate location.
  • Click Edit next to the employee to which you are trying to assign the phone.
  • Scroll down to Assigned Devices and click Assign New Device
  • Under Device information locate Nextiva Polycom UC 5000 6000 7000 (Your MAC Address) with the Device drop down.
  • Click Generate next to Authentication Password and finalize the setup by clicking Submit.

Phone Pre-Setup:

The Polycom 6000 requires a physical connection to a power source and an Internet connection.  This model of phone has no wireless capabilities.  Ensure your phone is properly connected before attempting setup.

Checking your connections:

LAN Port: On the back of the phone there is a port labeled LAN.  This port is used to connect the phone to a power source and an Internet connection.

The cord that comes with this phone should have a “Y” connector on it.

  • The top of the “Y” requires one end to connect to the LAN Port of the Polycom Soundpoint IP 6000 and the other top part of the “Y” will connect to a power source    (e. g. a wall outlet or power strip).
  • The bottom of the “Y” is required to be connected to an active Internet connection (e.g. Router, switch or internet wall port)
  • For more information, see the Polycom user manual, or contact Nextiva Support at (800) 285-7995. 

Phone Setup:

As soon as the connections are properly connected to the LAN port of the phone the phone will attempt to power up.  The phone will go to a screen that says “Loading Application”.  The phone will say Cancel at the bottom of the display.  Press the button that corresponds to the Cancel option.

This will take you to a screen that says “Welcome!  10 seconds until auto boot”.

Press the button on the phone that corresponds to the Setup option and follow these steps:

  • You will be prompted to enter a password.  Input “456” using the number keypad.
  • Scroll down using the arrow pad on the phone until you see Server Menu or Provisioning and press select.
  • Scroll down to Server Type and press Edit.  Using the arrow pad, adjust the server type until it displays HTTP, then press OK.
  • It should now bring you to Server Address (if it does not, locate Server Address), press Edit.
  • Using the keypad input Server Address: dc.nextiva.com/uc6000/

     

    • Server Address is case sensitive
    • Periods can be created by pressing *
    • Forward slashes can be created by pressing #
  • Once the Server Address has been added, press OK
  • Press Exit to exit the Server Menu
  • Press Exit again to exit the Setup Menu
  • Press Save and Reboot to save the changes, and reboot the phone.

The phone will attempt to boot up and configure to the settings of the employee assigned to the phone.  Please allow the phone a few minutes to boot.

Note:  If the phone displays could not contact boot server at any time then it is important to check that the correct MAC Address is assigned to the employee and that the Server Address was put in exactly as directed above.  Having a capital letter or a missing character can cause the phone to not connect properly.

 

 

How do I set a static IP for a Polycom Soundpoint IP phone?

Note: This guide is only compatible with the Polycom 4.0 firmware.

The first step when assigning a Static IP address to anything is to gather the information specific for the network it will be connecting to.

The information needed is as follows.

  • IP address the device will be assigned (ie. 192.168.X.X)
  • Subnet Mask (ie. 255.255.255.X)
  • Default Gateway/Routers IP address (ie. 192.168.X.X)
  • DNS Servers (Nextiva recommends using Google’s DNS: 8.8.8.8 & 4.2.2.2)

Once we have the IP address information it’s time to input it into the Phone.

The first step is to reboot the Polycom phone. When the phone comes back on, there will be a screen indicating that it is Loading application. Before the application fully loads press the Cancel button at the bottom of the screen.

 

 

 

 

 

 

 

 

This will take you to an autoboot countdown screen with three buttons at the bottom of the screen. Press the Setup button before the countdown finishes. You will be prompted to enter a password after pressing the Setup button. Dial 456 on the keypad of the Polycom phone and press OK.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

After correctly entering the 456 password you will be directed to a list of options. Using the directional pad on the phone, highlight the option titled Ethernet Menu and press the Select button at the bottom of the screen.

 

 

Once the Select button is pressed another list of options will appear. The option at the top of this list will be DHCP Client and by default it will be set to Enabled. Press the Edit button at the bottom of the screen.

 

 

 

 

 

 

 

 

 

 

Once Edit is pressed use the arrow keys on the phone until Disabled is displaying for the DHCP Client.

 

 

 

 

 

 

 

 

Once the DHCP Client is showing Disabled on the screen of the phone, press the Ok button at the bottom of the screen.

 

 

 

 

 

 

 

 

The next step in this process is to input the information gathered at the start of this guide. After disabling the DHCP Client the Polycom will now allow you to input the desired IP address information. Using the arrow keys on the phone, highlight the option titled Phone IP Addr. If you disabled the DHCP Client correctly there will be an Edit button at the bottom of the screen. Press the Edit button.

 

 

 

 

 

 

 

 

 

 

 

After the Edit button is pressed the phone will be ready to receive the IP address gathered at the beginning of the guide. Using the dial pad on the phone input the desired IP address. Note: Use the star button  to input dots for the IP address. After the IP address is filled out correctly, press the Ok button at the bottom of the screen. Repeat this process for the Subnet Mask and Default Gateway.

Once the IP address, Subnet Mask, and Default Gateway address have been correctly entered in the phone. Press the Exit button at the bottom of the screen.   This will take you back to the previous list of options.

 

 

 

 

The last step in this process is to input the DNS information. Using the arrow keys on the phone, scroll down and highlight the DNS Server option. Again you will need to press the Edit option at the bottom of the screen. Using the dial pad on the phone enter the desired DNS information. After the DNS has been entered into the phone correctly, press the Ok button at the bottom of your screen.

Now that all the Static IP address information has been inputted into the phone it’s time to save and reboot the phone. Press the Exit button at the bottom right hand side of the screen. After pressing Exit you should be directed to a screen titled Exit Option: Using the arrow keys on your phone, highlight the option Save & Reboot and press the Select button at the bottom of the screen. The phone will reboot using the inputted IP address information.

I am unable to receive inbound faxes through my email.

Email to fax will allow a user to send fax via email and have that email converted to a fax and sent to a fax machine.

Troubleshooting inbound email problems:

Most email-to-fax issues are related to the how the email address is formatted.  Please try the following to help resolve any inbound email problems.

  • When sending a fax via email the phone number must always be 11 or 10 digits. (for example  18584278618@nextivafax.com or 8584278618@nextivafax.com) ; No dashes, spaces, periods.
  • Verify the email account that faxes are sending from is the primary email on the account.
  • Verify email domain is on the email allowed domain list below.
  • Verify the  attachment is a valid attachment type listed below.

Valid attachment types for email:

  • Image Files (TIFF, GIF, PNG, JPEG)
  • Adobe Acrobat Files (PDF)
  • Microsoft Office Files (DOC, DOCX, XLS, XLSX,PPT ,PPTX)
  • Printer File Formats (PCL, EPS, PS)
  • Internet Files (HTML, XML, XSL)
  • Text Files (TXT, RTF)

Current allowed email domains:

  • *.biz,*.co,*.com,*.edu,*.fm,*.info,*.net,*.org,*.tv,*.us,*academy.cc,*ephone.bz,*hotmail.fr,
  • *netmail.ws,yahoo.co.uk

Outbound notifications:

  • Make sure the user adds noreply@nextivafax.com to your address book or white list or emails to avoid SPAM filters.
  • Here are the IP Addresses to allow if there is a Firewall on the network:
  • fax.nextiva.com = 4.53.110.194
  • nextiva.com = 69.160.41.9
  • email from nextivafax.com = 4.53.110.198

 

I receive an error when opening an attachment in Microsoft Outlook. How do I clean out my temporary Outlook file folder?

When opening an attachment directly from within Microsoft Outlook, you may receive an error message saying that the file cannot be created and to you need check the permissions on the folder where you're trying to save. In most cases, the permissions on the folder are not the issue, but the fact that the folder is full. When you open an attachment directly from within Outlook, it will first save a copy to a sub-folder of your Temporary Internet Files folder. Cleaning out this folder will solve the issue.

Unfortunately, this is easier said than done. The sub-folder name Outlook creates (on installation of Outlook) in your Temporary Internet Files folder may be quite random. In Outlook 2003 and previous versions, the name starts with OLK and is followed by up to 4 random numbers or letters. In Outlook 2007 and Outlook 2010, this folder is called Content. Outlook and then has a sub-folder which is named with 8 random numbers and letters. In addition, by default, you cannot simply browse to the folder to clean it out. However, locating your Temporary Outlook Folder can still be accomplished in 2 easy steps:
Step 1: Locate the folder

The folder location is stored in the registry in the following key;

Outlook 97 HKEY_CURRENT_USER\Software\Microsoft\Office\8.0\Outlook\Security

Outlook 98 HKEY_CURRENT_USER\Software\Microsoft\Office\8.5\Outlook\Security

Outlook 2000 HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Outlook\Security

Outlook 2002/XP HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook \Security

Outlook 2003 HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook \Security

Outlook 2007 HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Security

Outlook 2010 HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Security

Step 2: Access to the folder

  1. Open the OutlookSecureTempFolder registry key from the location provided in Step 1.
  2. Copy the path from the key.
  3. Open Internet Explorer.
  4. Paste the address in the Address Bar and press Enter.
  5. Delete all of your temporary files.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

How to Set Up: Scheduling

Schedules are used to dictate when different call processing polices are activated/deactivated. You can setup multiple schedules for any week, or even holiday schedules. Schedules will need to be setup in order for many features to work correctly within the Nextiva platform. Please remember to create a working schedule as well as any after-hours schedule so that you can properly route calls throughout the day. 

Setting up a schedule from the portal:

1.   To add a schedule click Add and type in the Schedule name. There are two types of schedules, Holiday and Time. Holiday schedules are used to override time schedules to allow for alternate schedules to be used on selected days. A Time schedule is used for activating and deactivating call processing policies on an everyday basis. Once you select a type click OK to add the schedule.

2.   Each schedule can have multiple events to allow for complex call processing policies. Once a schedule is added it will show up under Schedules and can be selected by clicking on it. When you click on the schedule, it will open the Schedule Modify screen. This screen will allow you to add events to the schedule. To add an event, click Add. This opens the Event Add screen.

3.  Enter an Event Name. Enter a Start Date, Start Time, End Date, and End Time. To make this an all day event, check the box next to ALL Day Event. If you are going to have a Recurrence Pattern for this event then the Start Date and End Date are relative and the schedule will follow the Recurrence Pattern first. This means, if you put in today’s date for the start date, tomorrow’s date for the end date, and make the event active every Monday, then the event will go from Monday into Tuesday every week. 

4.  Recurrence Patterns can be set for this event so it will repeat. The event can be repeated Daily, Weekly, Monthly, or Yearly. You can also set an end date for this event after a set number of occurrences or have it end on a specific date.

·       Daily- The event is repeated every set number of days.

·       Weekly- The event is repeated every set number of weeks on selected days of the week.

·       Monthly- The event is repeated every set number of months on a selected day of the month. That day can be set based on date (such as the 1st of the month or 25 of the month) or by the specific day of the week within the month. For example, the second Tuesday of the month.

Yearly- This event is repeated every set number of years on a selected day of the year. That day can be set based on date (such as the 1st of a set month or the 25 day of that month) or by the specific day of the week within a set month. For example, the second Tuesday of November.

How do I use CommPilot Express?

CommPilot Express allows a user to manage call routing settings based on four predefined profiles:

  • Available – In the Office
  • Available – Out of the Office
  • Busy
  • Unavailable

Each profile allows for different types of call management. To access your CommPilot Express settings:

  1. Log in to the user's Personal Web Portal
  2. Click on Incoming Calls under Options
  3. Click on CommPilot Express
Available – In the Office This is best used when you are in the office and are available to take calls. You can set another number to ring when you phone is called along with what should happen if you are busy or don’t answer.                               
 
Available – Out of Office This is used when you are available but are not at your desk. You can have calls forwarded from your desk phone to your cell phone or another phone you would answer. You can also leave it to go to voice mail but have it email you when a call comes in so that you can call them back.          
 
Busy When you are busy and don’t want to receive calls you can set your status to Busy. You can send all calls to voice mail, except for numbers you specify and have those numbers forwarded to another phone. For example, if your boss calls your desk phone you could have that call routed to your cell phone so that you don’t miss his call but then all other calls would go to voice mail. You can also enable email notifications so that you know when you receive a voice mail.
Unavailable You can send all calls to voice mail except for numbers you specify and have those numbers forwarded to another phone. For example, if your boss calls your desk phone you could have that call routed to your cell phone so that you don’t miss his call but then all other calls would go to voice mail. You can also enable email notifications so that you know when you receive a voice mail. 

How to change CommPilot Express profiles There are three ways to change the CommPilot Express profile, using the Personal Web Portal, using the Voice Portal, or using the Toolbar if you have a NextOS Enterprise account. Using the Personal Web Portal is a simple as changing the drop down box at the top of the CommPilot Express page.

To use the Voice Portal, dial the Voice Portal from your phone(*62) and press option 2 to change your CommPilot Express profile. Lastly, if you have a NextOS Enterprise account, you can use the Nextiva Toolbar by selecting the desired profile from the CommPilot drop down.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

How do I test my network?

To test your network connection, visit Server Test.

How do I set a Static IP address on a Panasonic KT-UT123B phone?

Note: This guide is only compatible with the Panasonic KT-UT123B phones and additional Panasonic KT-UTXXX devices.

The first step when assigning a Static IP address to anything is to gather the information specific for the network it will be connecting to.

The information needed is as follows.

  • IP address the device will be assigned (ie. 192.168.X.X)
  • Subnet Mask (ie. 255.255.255.X)
  • Default Gateway/Routers IP address (ie. 192.168.X.X)
  • DNS Servers (Nextiva recommends using Google’s DNS: 8.8.8.8 & 4.2.2.2)
  • Once we have the IP address information it’s time to input it into the Phone.Unplug and plug the power to the Panasonic phone. During the boot-up process press the Setup button before it completes.

    Once inside the Setup menu, use the directional pad to highlight the Network Settings option. With the Network Settings option highlighted press the Enter button on the screen or the center of the directional pad.

    After selecting the Network Settings option successfully, there should be a new list of available options. Network should be the first option on this list and should already be highlighted. Simply press Enter like in the previous steps.

    After successfully selecting the Network option, you should be directed to a new list of options. Using the directional pad, scroll down and highlight the STATIC option on the screen. Once highlighted press the Enter button again.

    Once inside the STATIC menu it will ask you to input the static IP address gathered at the beginning of this guide. The phone requires you to use 3 digits for each part of the static IP address you are entering. This means if you have the IP address of 192.168.1.5, you need to enter it into the Panasonic as 192.168.001.005.

    Once the static IP address has been entered in correctly, use the directional pad to scroll down. If this is done correctly the phone should display Subnet Mask.

    Follow the same steps as entering the static IP address. Repeat this for the Default Gateway and DNS Servers. Once all the static IP address information is entered in correctly press the Enter button. Reboot the phone, and it will boot back up using the programmed static IP address.

    If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

    How do I set a Static IP address on a Cisco/Linksys phone?

    Note: This guide is not compatible with the Cisco SPA525G phone.

    The first step when assigning a Static IP address to anything is to gather the information specific for the network to which it will be connecting.

    The information needed:

    • IP address the device will be assigned (ie. 192.168.X.X)
    • Subnet Mask (ie. 255.255.255.X)
    • Default Gateway/Routers IP address (ie. 192.168.X.X)
    • DNS Servers (Nextiva recommends using Google’s DNS: 8.8.8.8 & 4.2.2.2)

    Once we have the IP address information it’s time to input it into the phone. To do this, you are going to want to press the Menu button  on the Cisco/Linksys phone. Scroll down to number 9 of the menu options. This option will be labeled as Network. Once the Network option is highlighted on the screen press the Select button.

     

    Once Network is selected, the WAN Connection Type option of the phone will appear. By default the phone is set to DHCP. Press the edit button displayed on the screen of the phone.

    After pressing the edit button, an option button should populate on the phone screen. Press the option button until you see Static IP on the phone screen.

    When the phone displays Static IP for the WAN Connection Type press the ok button on the screen. Now the phone is ready to receive the information gathered at the beginning of this guide.

    After pressing ok to set the WAN Connection Type a list of networking options will appear on the phone screen again. Using the directional pad  on the phone, scroll down until the Non-DHCP IP Address option is highlighted on the screen and press the edit button.

    Once the edit option is selected the phone will allow you to enter the desired IP address gathered at the beginning of this guide. Note: Use the start button  for dots when entering IP addresses. Once the Non-DHCP IP Address is entered into the phone, press the ok button on the screen of your phone. (See Fig 2-6) Repeat these steps for the Subnet mask, Default Gateway, and DNS. Once all the information has been entered make sure you press the save button.  Then reboot the phone.

    If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

    How do I assign numbers to my trunk?

    Nextiva’s online Trunking Portal makes it easy to assign phone numbers to you PBX for inbound call routing.  The following guide will walk you through assigning phone numbers to your trunking account for the first time.

    1.)   Log into your Nextiva SIP Trunking Portal 

    2.)    Once you have gained access into your Nextiva Trunking Portal, select the device or trunk line where you wish to change the outbound caller ID.

    3.)    Once you have selected the desired device, proceed to click Edit under the Device Phone Numbers section.

    4.)   Once within the Device Phone Numbers section of your Trunking Portal, select the desired phone number to assign to your PBX and use the Assign button to move it to the Assigned Phone Numbers area.  Once all desired phone numbers have been added, click Submit to apply the changes.

    If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

    What if my PBX goes down?

    PBX is dependent upon Internet connectivity and power; without these, a PBX can go offline.  Nextiva offers a fail-over method for Nextiva trunking customers that will automatically forward phone calls to your PBX to another SIP service or external phone number after one hour.

    Nextiva calls this option an “Alternate Forwarding Phone Number” that will automatically become active within an hour if a PBX’s registration has gone offline.

    To set up your Alternate Phone Number, you must first log into your Trunking Portal.

    To log into your SIP Trunking Portal, go to http://www.nextiva.com and select the Login button in the upper right hand corner of the page.

    1.)    Once logged into your Trunking Portal, select the device for which you wish to set up an alternate number.

    2.)    Next, select Edit under the Device Options section.

    3.)    Input the Alternate Forwarding Phone Number that is desired.  Then, after 1 hour of losing registration with Nextiva’s SIP trunking servers, the Alternate Forwarding Phone Number will become active and begin forwarding phone calls.

    If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

    What are the advantages of SIP trunking?

    SIP trunking is a non-hosted service offered by Nextiva to set up communication between a local or enterprise PBX to Nextiva’s SIP Trunking server.  This service gives the local PBX a connection to worldwide call routing through Nextiva’s infrastructure.


    The Advantages of SIP Trunking include:

    • Low cost Internet telephony solution - Nextiva currently offers highly affordable and competitive rates to customers looking for a SIP Trunking service that meets their needs.  Contact our Amazing Account Executives to get information or a quote regarding Nextiva SIP Trunking.  Call 1-800-285-7995 or email sales@nextiva.com
    • Rapid return on investment - Typically because costs of a “Hosted” solution are higher due to the integration of features and services included within the hosted platform, SIP Trunking offers a lower cost per-line necessary to make and receive phone calls while maintaining the features or services included within your local PBX.
    • Retain your existing equipment, including Local PBX and phone devices - If you currently have equipment, including a PBX and phone system, that was in-use with another provider, it’s very likely that PBX can connect to Nextiva’s SIP Trunking service simply by entering Nextiva’s registration string and pointing the device to Nextiva’s servers.
    • Easily managed Nextiva Trunking Portal - Nextiva’s online Trunking Portal makes it easy to manage your phone numbers, Caller ID, add multiple PBX options, review your call history, review your billing history, and establish E911 options for multiple sites.
    • Access to local and long distance calling - Nextiva offers metered and un-metered plans that are flexible and can meet any business need.
    • International calling - Nextiva offers competitive pricing on international dialing options.  You can view an entire breakdown of all international rates by here
    • Integrate specific features applicable to your existing PBX - If your PBX has unique features that are important to your business, you can proceed to utilize those features and applications through your own local PBX while maintaining the integrity of call routing using the Nextiva SIP Trunking service.
    • Redundancy with multiple service providers - While most businesses are concerned about “UP-TIME”, Nextiva SIP Trunking is an excellent choice for redundancy or “Fail-Over” to ensure that your local PBX can connect to another SIP Service in the event of outage or downtime with another provider.

    If you have questions regarding Nextiva’s SIP trunking solutions, please contact our Amazing Service team at 800-285-7995 from 5:00am – 6:00pm AZ time Monday-Friday, or Saturday from 9:00am – 1:00pm AZ time. Or, simply email us at support@nextiva.com.

     

     

     

    How many simultaneous calls are allowed per trunk?

    Nextiva SIP trunking services determine the number of simultaneous phone calls available by the number of physical of trunks purchased or added to your account through our Nextiva Sales Team.

    1 trunk line = 1 inbound/outbound phone call at a time

    For example, if your business needs require the ability to have 20 simultaneous phone calls at all times, then it would require that 20 trunk lines have been added to your plan with Nextiva.

    Questions regarding Trunk Lines?
    If you have questions regarding how many simultaneous phone calls are currently available to your existing Nextiva SIP trunking account, please contact our Amazing Service support team at 800-285-7995 from 5:00am – 6:00pm AZ time Monday-Friday, or Saturday from 9:00am – 1:00pm AZ time. Or, simply email us at support@nextiva.com.

    Need additional simultaneous phone calls?
    If you are interested in adding additional trunk lines to your existing account, please contact our Amazing Service sales team at 800-285-7995 from 5:00am – 6:00pm AZ time Monday-Friday, or Saturday from 9:00am – 1:00pm AZ time. Or, simply email us at sales@nextiva.com.




     
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