#1 Business VoIP Phone Service Provider
Product Features
See pricing plans for our Business VoIP Plans
Adapters
Would you like to use your analog cordless phone with Nextiva? You can! Nextiva support's Analog Telephone Adapters (ATA), that allow you to connect a traditional analog phone to Nextiva's business VoIP service.
Advanced Call Routing
Never miss a call! With our advanced call routing, you can forward any caller to multiple targets, so you can ring your cell phone, business phone, even your home phone!
Auto-Attendant
An automated attendant greets your caller ("Thank you for calling (Business). Press 1 for Sales, Press 2 for Support," etc.) and we'll deliver your call wherever you designate.
Busy Lamp Field (BLF)
Allows a user with a SIP attendant console phone to monitor the availability or "busy" status and remote party information of selected users via the busy lamp fields on the phone.
Call Logs
View complete records of all phone usage, incoming and outgoing, within your Nextiva Office Manager control panel. View the name of the caller, the number they dialed, the time, and the length of the call.
Call Me Now
Send your own unique link to your prospect or customer. They simply enter their phone number and a "Reverse Click to Call" action is taken, at no cost to them. You're actually requesting that the end user calls you and Nextiva Office initiates the call for you.
Call Screening
Decide which calls you'd like to answer. You can block certain phone numbers, send calls directly to voicemail, end a call without voicemail, and screen calls before you answer them.
Caller ID
We support Caller ID for making and receiving calls. You can see the name and phone number of the person calling as well as control the name that appears when you call people.
Conference Phones
Nextiva has partnered with Polycom, providing you with the best conference phones on the market.
Dial-by-Name Directory
Instantly make your company seem larger by allowing incoming calls to reach certain extensions or people by being auto-prompted by the attendant to access an extension by dialing either first or last names.
Do Not Disturb
Send callers directly to voicemail when you don't want to answer the phone.
Emergency Service 911
Dial 911 from your Nextiva phone. The address you provide Nextiva within your Office Manager control panel will be the address sent to dispatchers.
Enhanced Voicemail
Never miss another phone call. If you don't answer the phone, callers can be sent to a voicemail greeting established by you. Manage messages by listening, deleting and forwarding at any time.
Free Greeting Recording
Would you like to use Nextiva's auto-attendant and voicemail features but don't like the sound of your voice on the greeting? No worries, we will record one free greeting for you. Just send us the script and we'll take care of the rest.
Holiday & After Hours Special Greetings
Record your own custom Holiday greetings or after-hours messages.
Hunt Groups
Distribute calls from a single phone number or extension to multiple phone lines. Hunt Groups are commonly used in businesses with departments.
Mobile Phone Integration
Take full advantage of Nextiva's advanced features on your mobile phone by connecting your voicemail from your mobile carrier.
Nextiva Toolbar
Nextiva Assistant-Enterprise is a light-weight desktop communications management toolbar for users of Microsoft Outlook, Microsoft Internet Explorer, or Mozilla Firefox. Front office and business users can manage incoming and outgoing messages, maintain up-to-date connection information, and configure controls on calls and voice mail. The Nextiva Assistant-Enterprise toolbar client displays in all open Outlook, Internet Explorer and Firefox windows.
Number Portability
Quickly and easily port your numbers from your old phone service provider with the help of our dedicated porting department.
On-Hold Music
Upload custom hold music or create unique marketing messages, special offers and notifications using .wav files.
Online Fax
Enjoy your free vFAX service, which enables you to start sending and receiving faxes from your computer.
Shared Call & Line Appearance
The Shared Call Appearance service allows an incoming call to appear at multiple locations simultaneously. All devices where call appearance is shared can be used to answer an incoming call or originate a call on behalf of a primary location, for instance, in an administrative assistant/executive scenario. As an additional feature of Shared Call Appearance, Shared Line Appearance is used when a user wants to share his/her line with another user. This feature is one that is displayed on the device so the users can make and receive calls on the same line. Available on up to 5 devices for Office Pro; up to 30 devices for Office Enterprise.
Softphone
Use your computer to make and receive calls rather than a phone. Nextiva supports many leading softphones on the market, including X-Lite by Counterpath.
Toll Free or Local Phone Number
Choose a toll free number (877, 866, etc) or a local number in your area. Add additional numbers to give a multi-city appearance, or combine a toll free and local number. Inbound toll free usage is charged at 2.5 cents per minute.
Virtual PBX
Using the telephone number(s) provided with your service and extensions, create a virtual directory that allows incoming callers to navigate through your business. This will enable incoming calls to reach certain extensions or departments. This feature is completely customizable to meet your business's unique needs.
VoIP Phones
Quality is of utmost importance with Nextiva. With Nextiva you are not required to purchase VoIP equipment from us. We support nearly every SIP phone on the market, but we recommend that you consult with us before joining. We also sell the latest business VoIP phones by Cisco and Polycom at low prices.
Web Portal Interface
The Nextiva Office Manager interface is a web page that allows you, the customer, to manage all the options and specific features for your business VoIP phone system. Some of the features include voicemail, call history, profile scheduler and every other feature on your phone available with your service plan.
See pricing plans for our Hosted Call Center Plans
Agent Mobility
The Call Center service allows agents to be geographically distributed. Therefore, agents can attend calls from home, a satellite office, or any other location served by Nextiva in a transparent fashion.
Agent Virtualization
Virtual pools (ACD groups) of agents can be created that span the globe, ensuring continuous support with a workforce that can log in from anywhere.
Alternate Routing Options
This service allows the administrator to gracefully take a group out of service while providing callers with informative announcements and alternative routing options. Depending on service configuration, none (partial intercept), some, or all incoming calls are intercepted.
Call Queuing
When all call center agents are busy, incoming calls can be queued until they can be presented to an available agent.
Call Recording
The Call Recording service allows a user to record their calls.
Conferencing
This policy specifies the conference SIP-URI to use to establish conference calls (using Three-Way or N-Way Conferencing). This policy is only defined at the service provider/enterprise level.
Configurable Call Handling Options
Call centers inherit the characteristics of the Hunt Group service and are also provided with sophisticated call-handling features such as Queuing, Music On Hold, and so on.
CRM Migration
The migration tool allows the administrator to convert in bulk large groups of users that match a specified configuration to any new desired configuration.
Desktop Clients
The Provisioning Server (PS) supports call center supervisor and call center agent clients. Nextiva Agent and Supervisor services are often assigned to agents and supervisors of a call center to enable the use of the Nextiva Call Center client application. To be able to use Call Center client functionality, the call center must be a Standard or Premium type.
Disposition Codes
Disposition codes are additional attributes that can be applied to calls during the call and during wrap-up. This allows calls to be tagged with promotions, topics, and so on.
DNIS Support
The Dialed Number Identification Service (DNIS) provides association with multiple DNIS numbers, in addition to the primary number, with a route point. A calling party can dial a DNIS number associated with a route point instead of the primary number, to reach a route point. The remote application can implement a per-DNIS behavior for a route point. For instance, it can play different announcements and distribute calls to agents based on the DNIS on which the call was received. The DNIS number can be enabled for use by agents to make outgoing calls.
Enhanced Reporting Options
The enhanced option is implemented using a centralized database. It offers a large set of statistics and enhanced reporting capabilities, which include canned and customized templates and scheduled reports. This option is introduced in parallel with the existing options to allow customers to migrate from one solution to another over time.
Entrance Greeting and Queue Announcements
The queued callers are provided with an initial greeting, followed by music or advertisements and periodic comfort announcements. All announcements can be played in audio or video format, based on the call center profile and the capabilities of the caller's endpoint.
Forced delivery of calls
Queues can be configured to answer calls after a specified waiting time automatically and calls can be delivered to agents over the device's speaker and microphone.
Forwarding
Incoming calls to the hunt group are never forwarded by any Call Forwarding service assigned to a member of the hunt group. This includes forwarding services such as Simultaneous Ringing.
Intelligent ACD (Automatic Call Distribution)
Agent state is used to determine the agent's availability to take calls. Agents can set their state through the web portal or through a client.
IVR/Auto Attendant
The Auto Attendant is a powerful and flexible tool for fielding inbound calls and delivering them to the intended destination through interactions with the caller. The Nextiva Auto Attendant is an integral part of the Nextiva product offering and does not require an external third-party system. This can also be used to build multilevel Interactive Voice Response (IVR) menus.
Multiple Agent Options
Nextiva offers multiple options for Call Center agents, including geographic mobility, sign-in/sign-out features, guard timer setting, availability settings, unavailable codes, an emergency escalation key, call waiting, whisper messages and more.
Multiple Queue Priority Routing
This feature is used to determine which call to deliver in priority, when an agent becomes available, and calls from several queues served by that agent are waiting to be answered. Bounced calls always have priority over non-bounced calls. If there is more than one candidate bounced call, then they are prioritized based on the original time at which the call was offered to an agent.
Night & Holiday Service
A group administrator may associate an evening and holiday schedule with an Auto Attendant. On a scheduled holiday, callers hear the after-hour greeting and dialing menu.
Outgoing Call Control
Agents have the ability to make calls using the call center phone number. The called party sees the calling line ID (CLID) of the call center or DNIS instead of the agent's CLID. Agents can use configurable feature access codes to make calls with either the call center or their own phone number.
Outlook Integration
This provides the user with access to Outlook contacts, journaling, and vCards. The user has access to their Microsoft Outlook contacts and can call them directly from the list. Furthermore, the user can configure the CommPilot Call Manager to have a matching vCard presented automatically upon receiving a call.
Silent Monitoring
Supervisors can silently monitor an agent's call. The agent may or may not be notified that their call is being monitored. To silently monitor calls, the supervisor must have Directed Call Pickup with Barge-in and Call Center Monitoring services assigned.
Support for 3rd Party Call Center Clients
This feature enables the development of third-party Call Center clients that use the call center functionality on the Nextiva platform. The third-party Call Center clients use the Nextiva Open Client Interface (OCI) to communicate with Nextiva.
Unified Communications Integration
Enable agents to manage any situation quickly with peers and supervisors, with integrated chat, presence, email and conferencing; as well as integration with CRM and other business applications.
Unified Messaging
The MWI Delivery to Mobile Endpoint service notifies the user's mobile device when a new voice message is left for the user. This service is an overlay to the Voice and Fax Messaging services.
Whisper Messages
A whisper message is played to the agent while the caller receives ringing. The message typically announces from which call center queue the call is coming. This is especially important when using DNIS.
See pricing plans for our PBX / SIP Trunking Plans
Connection
Leverage your existing broadband Internet connection in order to modernize your entire office. There's never any cost to call your remote offices or employees using Nextiva phones.
Enhanced Voicemail
Never miss another phone call. If you don't answer the phone, callers can be sent to a voicemail greeting established by you. Manage messages by listening, deleting and forwarding at any time.
Grow Your Business
Easily manage your Nextiva phone service online. Add new lines with a click of a button as your business grows.
Protect your Investment
Keep your existing office phone numbers, PBX phone equipment, telephones, and enjoy the many benefits of unlimited phone service.
Save Money
Lower rates on long distance calls, International calls and in-bound toll free calls that can save you up to 80% on your phone bill - without replacing your phone numbers or equipment.
Save Time
With dedicated and knowledgeable technicians and an easy-to-use system, getting set up has never been so easy. Our customer support specialists assure rapid and successful deployment.
See pricing plans for our Connect Plans
Advanced Call Routing
Never miss a call! With our advanced call routing, you can forward any caller to multiple targets, so you can ring your cell phone, business phone, even your home phone!
Auto-Attendant
An auto attendant greets your callers (Thank you for calling "Your Business", Press 1 for Sales, Press 2 for Support, etc.) and we'll deliver your call wherever you designate.
Dial-by-Name Directory
Instantly make your company seem larger by allowing incoming calls to reach certain extensions or people by being auto-prompted by the attendant to access an extension by dialing last names.
Enhanced Voicemail
Never miss another phone call. If you don't answer the phone, callers can be sent to a voicemail greeting established by you. Manage messages by listening, deleting and forwarding at any time.
Holiday & After Hours Special Greetings
Record your own custom Holiday greetings or after hours messages.
Number Portability
Quickly and easly port your number from your old phone provider with the help of our dedicated Porting Department.
Toll Free or Local Number
Choose a Toll Free (888, 877, 866, etc) or local phone number. Add additional numbers to give your business a multi-city appearance, or combine a toll free and local number.
Virtual PBX
Using your telephone number(s) provided with your service and your extensions, create a Virtual Directory that allow incoming callers to navigate through your business. Allows incoming calls to select from the appropriate action to reach certain extensions or departments and is completely customizable to your business needs.
Web Portal Interface
The control panel interface is a web page that allows you, the Customer, to manage all Connect service options. Some of the features include voicemail, call history, profile scheduling and many other features included with your Virtual PBX service plan.
See pricing plans for our vFAX Plans
Access Faxes Anywhere
All of your faxes - whether they're sent or received - are stored on our secure servers for you to retrieve at any time.
Amazing Savings
Save up to 80% compared to your existing fax service. Our vFAX service starts at $4.95/month for up to 500 faxes. Need more faxes? We have you covered. Nextiva offers multiple service plans to meet the needs of your business.
Keep Your Current Number
In many cases, we can port over your existing fax number to our service. Please contact a sales representative to find out if your number is portable.
More Reliable than your Fax Machine
Our advanced faxing solution uses the latest technology to ensure high availability, so it's more reliable than your existing fax machine.
No Lost or Missed Faxes
We store a copy on our servers after you send or receive a fax. You can retrieve a digital copy of a fax from anywhere with Internet service.
No More Busy Signals
Nextiva's online fax service will continue to resend faxes to the recipient until it goes through. We send you a confirmation once your fax reaches its destination.
Privacy is Ensured
No more leaving confidential faxes sitting next to the fax machine. Faxes are delivered to your email and stored on our secure servers.
Send & Receive by Cell Phone
You can send, receive and retrieve faxes by using the email function on your cell phone.
Send & Receive by E-mail
Send and receive faxes from anywhere with Internet access. Fax from your cell phone, home, office - the choice is yours.
Send & Receive from Microsoftİ Applications
Instead of hitting the Print button, you'll be able to simply select "Fax" directly from Word, Excel, Presentation, and other Microsoft applications.
Send & Receive by Fax Machine
We're one of the only providers that allow you to keep your fax machine. You retain the ability to send paper-based faxes while being able to utilize our web-based fax services. Plug your regular fax machine into our adapter and viola! Now your fax machine works through the Internet. Best of all, we will still store a digital copy of the fax that can be retrieved from anywhere.
US Based Technical Support
We want to hold your hand and make sure you're happy with Nextiva. Call us any time - we're here to help.
Works with PC Turned Off
Even when your computer is off, faxes will come through. You will never miss a fax.
| Add-ons available for | Business VoIP Plans* | Hosted Call Center Plans* |
| Call Recording | $5.95 | included |
| Call Queuing** | $14.95 | included |
| Meet me Conference Calling(1-9 attendees) | $19.95 | $19.95 |
| Office Receptionist Pro(up to 8 employee lines) | $39.95 | $39.95 |
| Office Receptionist Premium(up to 30 employee lines) | $49.95 | $49.95 |
| Office Receptionist Enterprise(unlimited employee lines) | $69.95 | $69.95 |
| Agent Dashboard License | not available | $29.95 |
| Supervisor Dashboard License | not available | $69.95 |
*Prices are per line, per month.
**Call Queuing per-minute rates are $.03 per minute in addition to the monthly rate