#1 Business VoIP Phone Service Provider

VoIP (or Voice over Internet Protocol) is a great way to make and receive phone calls using your broadband Internet connection instead of your standard phone line. Nextiva converts your phone calls into data that zips through your high-speed Internet.

80-100KBPs have shown to be the minimum Internet connection speed needed in order to have a quality phone call. To check your connection speed please visit the following website: VoIP Speed Test.

No. In order to take advantage of Nextiva's service you need a high-speed internet connection, such as DSL or Cable.

Yes. During the sign up process we give you the option of selecting your telephone number. However, in some cases, depending on the circumstances, there might be limited availability on area codes and telephone numbers to select.

E-911 is an enhanced 911 service provided by Nextiva to our customers. When you call 911 all of your information is given to the nearest Public Saftey Answering Point (PSAP). Enhanced-911 is ideal because all of your information (including your Nextiva service address) is sent.

In most cases, yes. Please contact a Nextiva VoIP account executive to confirm.

As with any VoIP service, you need VoIP phones or a VoIP adapter. If you wish to use your existing on-premise PBX with Nextiva, please consider our SIP Trunking service.

There are no set-up fees or hidden charges with Nextiva.

You are not required to sign a contract with Nextiva; our standard service is month-to-month. If you would prefer to have your service based on a contract, we are able to develop and negotiate one based on your business needs.

Yes, you can record your own personal greeting or special marketing or holiday message. You can upload hold music as .wav files.

In most of our service plans, calls within the U.S. and Canada are covered in the plans with no extra cost. Please refer to your plan coverage information on the Nextiva Service Plan page.

Fortunately, 95% of all areas are covered within the US. If your number is not able to be ported due to coverage, you will know instantly when speaking with one of our employees.

We currently are not able to support Canadian customers due to not being able to support e911 in Canada.

In order to take advantage of Nextiva's great services you need a high speed internet connection such as DSL or Cable.

We do recommend having an additional phone line for emergency calls or in case your internet should not work.

No. In order to take advantage of Nextiva's service you need a high speed internet connection such as DSL or Cable.

Yes, Call Center does support multiple queues.

The report is generated just after midnight on the AS. This is not configurable.

The application supports the Citrix Presentation server versions 3 and 4 and operating in Terminal Services mode only.

Caller Policies

• VIP Calling: Agents can receive distinctive rings for VIP Customers.
• White List: Pre-configured list of callers allowed in call center.
• Black List: Pre-configured list of called not allowed in call center.
• Anonymous Call Reject: ACD can reject anonymous calls.

Business Hours Policies

• If queue wait time is high or calls are not answered after a pre-configured number of rings, then callers can be redirected to a Voice Attendant, higher priority queue, or voicemail.
• If the queue has reached maximum capacity, calls can be queued to voicemail, auto attendant, or different call center location.

After Business Hour Policies

• Night Service: Callers can be redirected to voicemail or another auto attendant.
• For 24x7x365 global call centers, calls can be redirected to different business locations based on time of day.

Holiday Policies

• Day of Week or Calendar based routing.
• During holidays, calls can be redirected to voicemail or a different location.

Emergency Services

• Call Forwarding Always - reroute in emergency situations.

Required:

• Group Services:
  • Call Center
• User Services:
  • Nextiva Agent Services. The Nextiva Agent is a basic user and should be assigned the following minimum user services:
    • Nextiva Agent
    • Basic Call Logs
    • Call Transfer
    • Call Waiting
    • Internal Calling Line ID Delivery
    • External Calling Line ID Delivery
    • Speed Dial 8
    • Speed Dial 100
    • Three-Way Calling
    • Voice Messaging User
    • The following additional services are also typical for the agent:
      • Anonymous Call Rejection
      • Authentication
      • Call Forwarding Always
      • Call Forwarding Busy
      • Call Forwarding No Answer
      • Call Return
      • Calling Line ID Delivery Blocking
      • Call Notify
      • Customer Originated Trace
      • Do Not Disturb
      • Enhanced Call Logs
      • Last Number Redial
  • Nextiva Supervisor Services - The Nextiva Supervisor is a premium user and should be assigned the following minimum user services:
    • Nextiva Supervisor
    • Basic Call Logs
    • Call Transfer
    • Call Waiting
    • Internal Calling Line ID Delivery
    • External Calling Line ID Delivery
    • Speed Dial 8
    • Speed Dial 100
    • Three-Way Calling
    • Voice Messaging User
    • Directed Call Pickup with Barge-In
    • The following additional services are also typical for the supervisor:
      • Anonymous Call Rejection
      • Authentication
      • Call Forwarding Always
      • Call Forwarding Busy
      • Call Forwarding No Answer
      • Call Return
      • Calling Line ID Delivery Blocking
      • Call Notify
      • Customer Originated Trace
      • Do Not Disturb
      • Enhanced Call Logs
      • Last Number Redial

Optional:

• Group Services:
  
  • Auto Attendant
  • Voice Portal
  • Music/Video on Hold

Session Initiation Protocol (SIP Trunk) is a service that Nextiva offers that lets you use your existing PBX system over our robust VoIP Network to make calls to anywhere.

SIP Trunks are much cheaper than the old analog circuits that traditional enterprise phone systems use. They also maintain or exceed the level of call quality that businesses expect from their phone service while saving you money.

SIP Trunking is a good option for a business that already has a PBX system. If your business already has the hardware, it is easy and inexpensive to setup a SIP Trunk. One SIP Trunk can connect your phone lines to your existing hardware. Your business will also now save money by using the robust Nextiva VoIP network instead of a traditional phone line.

SIP Trunks can work with a SIP-ready PBX they can also be made to work with traditional analog or key systems with an IAD (Integrated Access Device).

Our smallest plan enables the user to setup forwarding the call to up to 10 different numbers.

The Auto-attendant can be turned off or on.

Absolutely, the call can be routed to up to 5 different numbers, one after the other.

Yes, that's one of the advantages to having our Connect plan! Give your business a custom touch and a more professional appearance.

Yes, during the sign up process for Nextiva service we give you an option to select your telephone number. Just remember in some cases depending on the circumstances there might be limited availability on the telephone numbers to select.

There are no setup fees or hidden charges with Nextiva.

You are not required to sign a contract with Nextiva; our standard service is month-to-month. If you would prefer to have your service based on a contract, we are able to develop and negotiate one based on your business needs.

Yes! You can switch service levels at any time just give us a call at 1-800-983-4289.

You can access your online account and retrieve your messages for free anytime. You will not be charged for having your messages forwarded to your email address.

Whichever you prefer! With our fax bridge adapter (built exclusively for us) you can integrate your fax machine seamlessly with our online fax service. You can send faxes through the machine or electronically, the choice is yours.

Your "pool" of monthly fax pages is used for both inbound and outbound faxing.

You have a custom online portal from which you control everything. You can opt to send and receive faxes from this portal, or you can use your email by typing in the target fax number@nextivafax.com and hitting send. It's that easy!

Yes, you can choose from multiple formats, including PDF and .tif.

Unfortunately, no. For each vFAX, one log-in is assigned and one unique e-mail address is used. However, you may have multiple e-mail addresses that receive notifications of sent and received faxes.

For each account, up to five additional users may receive fax notifications. Only one person per account can send faxes.