business voip


Sales NumberSales: (800) 799-0600

How much can Nextiva Call Center save your business?

Award Winning Service

Upgrade your customer experience with Nextiva Call Center services

Nextiva Call Centers - Plan Features
  • Call Center Pro
  • Call Center Enterprise
  • Advanced IVR (Interactive Voice Response)
  • Conditional Call Routing OptionsThe ability to swap a call queue or department with announcements and alternative routing options as needed.
  • Front Office
  • Call Queue VisibilityIncoming calls can be queued until the next call center agent is available to answer the call.
  • Enhanced Greeting & Queue AnnouncementsQueued callers hear an initial greeting, followed by music, advertisements or periodic comfort announcements.
  • One-Click TransfersTransfer any phone call with one simple click, to an extension in your office or someone working remotely.
  • Conference BridgeService used to connect multiple people over a phone line or Internet connection to participate in a conference call.
  • Free Auto Attendant RecordingNextiva will record one professional greeting for your call center welcome message or Auto Attendant at no cost; additional recordings are $25 each.
  • Instant Message and PresenceSet availability status and chat with other agents directly in the call center dashboard or via the Nextiva App.
  • Forced Delivery of CallsQueues can be configured to answer calls after a specified waiting time automatically and delivered to specific agents.  
  • Night & Holiday ServiceUniquely route calls during after hours when the call center queue is not in service based on night and holiday schedules that define business hours.  
  • Whisper MessagesA message played to the agent, typically announcing the call center queue name, when the call is received; particularly valuable with remote or mobile agents.  
  • Business Integration
  • CRM IntegrationConnect to many industry standard CRM systems, such as, SugarCRM, NetSuite and others, to enable your call data to sync with contacts in your database, allow click-to-dial and quick creation of a new contact record in the CRM.
  • Intelligent ACD (Automated Call Distribution)Agent state is used to determine the agent’s availability to take calls and agents can set their state through the web portal or through a client interface.
  • Configurable Call HandlingThe ability to control and configure whether calls go into the queue, are put on hold, or get automatically forwarded to an agent.
  • Queue-Based RoutingMultiple programmable settings to determine which call in the queue, based on priority, should be delivered to an agent when the agent becomes available.
  • Skills-Based Routing (Weighted Call Distribution)Assign a skill level to each agent in the call center, and calls are routed to the agent with the most appropriate skills or product knowledge to meet the caller's needs.
  • Remote Agent SupportAllows you to manage a virtual workforce and remote agents' call controls from the main office location, just as you would for office-based agents.
  • Voicemail to EmailVoicemail messages are recorded and forwarded to the email address you specify and messages can be heard on your computer or mobile device.
  • Dedicated Onboarding ServiceNextiva will provide you with a dedicated Onboarding Technician that will personally assist you with your system setup and answer any questions you have along the way.
  • Flexible Unavailable CodesThese attributes can be applied when an agent becomes unavailable, and management can use this data to better understand the performance of their agents.  
  • Flexible Disposition CodesThese are attributes that can be applied to calls by an agent during the call and during wrap-up, enabling calls to be tagged with promotions, topics, etc.  
  • Supervisor Controls
  • Real-Time Agent ManagementIncrease productivity by monitoring all agents, status and resolution times in a single view so you can re-route calls or move agents to alternate queues with a click.
  • Launch Dashboard & ReportsImprove agent and team efficiency with instant access to views of metrics and real-time reports by agent, queue or time period in our call center dashboard.
  • Call Reports by Time, Agent, or QueueStandard and customizable call reports allow you to manage and monitor calls by time period, agent, or call queue.
  • Historical Reports of Key MetricsTrack call reports, resolution times, and trends from any previous time frame so you can staff and hire according to the business need.
  • Call RecordingCall monitoring allows a supervisor to silently monitor agents' calls or calls can be recorded, both incoming and outgoing, so they can be monitored at a later time. Nextiva will save your recordings for 60 days, and they are available for you to download if you need to store them for longer.
  • Promote, Retrieve, or Transfer Queued CallsAgents have the ability to promote, retrieve, or transfer calls that are waiting in the queue based on thr nature of the call or if the issue requires escalation.
  • Queued Call ManagementAllows you to specify the priority order of queued calls, across 1 or many queues, to designated agents as they become available and bounced calls always have priority.  
  • Silent Monitoring & Call Barge-In Supervisors can silently monitor an agent's call and have the option to "barge-in" to a call if needed for quality or training purposes, which creates a three-way conference. You must have the Supervisor Dashboard add-on with an Enterprise line assigned to the user to activate.  
  • Quality Assurance
  • Call RecordingCall recording can be scheduled based on multiple options: always, on-demand, by queue or agent, etc.; typically for quality and training purposes.
  • DNIS SupportThe Dialed Number Identification Service (DNIS) associates multiple phone numbers to the primary number, to alter call routing or play specific messages.  
  • Disposition Code StatusDisposition codes are attributes that can be applied to calls during the call and during wrap-up, enabling calls to be tagged with promotions, topics, etc.  
  • Priority Queue RoutingMultiple settings to control which queued calls, based on priority, should be delivered as agents becomes available, with bounced calls having the highest priority.  
  • Outgoing Call ControlWhen agents have the ability to make calls using the call center phone number, this setting gives the option to display the calling line ID (CLID) or DNIS number.  
  • Upgrades Available
  • Meet-Me Conferencing (9-users)Service that includes 9-way conferencing, scheduled and reservation-less calls, recording, muting, inviting new participants, and a web interface. $19.95 $19.95
  • Meet-Me Conferencing (25-users)Service that includes conferencing with up to 25 participants, scheduled and reservation-less calls, recording, muting, inviting new participants, and a web interface. $49.95 $49.95
  • Office Receptionist DashboardThis web-based tool provides receptionists with the ability to monitor users across their enterprise, place click-to-dial calls to contacts and manage a queue. $39.95 $69.95
  • Supervisor DashboardAllows reports to be run on any agent and display: agent activity, agent call detail, agent call report, agent duration report and schedule adherence. $69.95 $69.95
  • Agent DashboardSupports the needs of agents in any environment: call handling functions, call distribution management, directory and Outlook integration, and other functions. $29.95 $29.95

So you can move and scale with no boundaries,

Nextiva Call Centers provide the ultimate flexibility.

Experience Dramatic Cost Savings

With minimal upfront costs and flexible pricing, companies of any
size experience dramatic cost savings with call centers in the cloud.

  • Use your existing devices to reduce office hardware requirements
  • Blend your on-premise and virtual agents to minimize rent expenses
  • Nextiva’s hosted call centers don’t require complex equipment

Improve Deployment Speed

Instantly access enterprise-grade technology and quickly scale
to respond to fluctuations in call volume without changing your
infrastructure settings.

  • Maintain efficient staffing so your customers don’t remain on hold
  • Provide automated call-back and responses to your incoming callers
  • Increase your first call resolution through advanced call routing options

Utilize a Flexible Staffing Structure

Manage multiple locations and remote agents through a centralized
queue to provide uninterrupted service to your customers and clients.

  • Route incoming calls to employees based on agent or team skill sets
  • Staff based on customer demand and route overflow calls to external agents
  • Monitor call volume and flow through your dashboard and activity reports

Manage Your Communications from Anywhere

Utilize the NextOS unified communications online dashboard to instantly monitor the pulse of your business throughout the workday.

  • Manage your dashboard on any Internet browser or mobile device
  • Identify bottlenecks, availability issues, and employee productivity
  • Manage all of your incoming and outgoing calls with one simple click

Amazing Service® is Available for you Anytime

Here at Nextiva, we go above and beyond your service expectations. We are more than just your phone provider – we’re here to help you succeed.

  • 100% U.S.-based team is here to help every step of the way
  • Call (800.285.7995), email (, or chat online
  • Find setup instructions and FAQs at our Support Center
Sales NumberSales: (800) 799-0600

How much can Nextiva Call Center save your business?

Award Winning Service

Delivering the experience & service your customers expect,

Nextiva Call Centers increase business collaboration.

Call Console

Allows you to manage all current calls and take actions on them

View Contacts

See who is available or not, make calls to contacts and manage directories


Monitor the call centers to which you are assigned as an agent

Agent Status Display

Quickly see agents who are available, on a call, have a call ringing, or set to an alternate status

Automatic Call Distribution

(ACD) Set up calls to be routed based on the type of request to available agents who are able to support each call type

Incoming Call Details

Display the name and number of the caller and the queue they are calling from, if assigned to a queue

Instant Escalation

Simply select the supervisor from your call console and immediately transfer a call to him/her

Call Promotion

Reorder calls in a queue to answer urgent calls before others in the queue

3-way Conference Call

Select two calls from the call console and connect them with one click

Call Queues

Organize users, teams and departments by queues and callers will be routed to the next available agent in the appropriate queue

Call Recording

Record specific agent calls “on demand” or set your service to record calls automatically

Call Monitoring

Monitor a specific agent or the next call that comes in to a selected queue

Silent Monitoring

Select an agent and listen in (while muted) to the current call

IVR/Auto Attendant

Instant automated greeting that lets callers choose the person or department they are trying to reach

Night/Weekend Service

Automatically forward calls to an alternate number for after-hours, weekends or holidays

Business Phone System Easy and powerful to drive huge results, fast.
Complete automatic software you'll never outgrow.

Polycom VVX 201

List Price: $174.00

With features including HD Voice and noise-cancelling technology, this reliable two-line SIP phone delivers an unparalleled communication experience at an affordable price. With a backlit LCD screen, shared line appearance, three-way conferencing, call waiting and easy call transfer, this entry-level enterprise phone is the perfect solution for users that need a simple, yet reliable desk phone.

Polycom VVX 300

List Price: $209.00

The powerful Polycom VVX 300 is an entry-level business media phone that is ideal for busy offices that need crystal clear communication. This six-line phone offers Microsoft integration, handset and headset compatibility, Busy Lamp Field and Shared Call Appearance capabilities, distinctive incoming call treatment and more.

Polycom VVX 400

List Price: $289.00

The expandable Polycom VVX 400 is a colorful business media phone that is ideal for offices with moderate call volume that need advanced UC telephony features. The 12-line phone offers Microsoft integration, HD voice quality, Busy Lamp Field and Shared Call Appearance capabilities, distinctive incoming call treatment and more.

Polycom VVX 500

List Price: $409.00

The Polycom VVX 500 is a high-performance 12-line business media phone with superior voice capabilities. Designed for a broad range of office sizes, the VVX 500 seamlessly integrates with Nextiva's features for improved productivity and a wide range of applications. The device features a touch screen interface, calendar integration, expandable accessories for video and wireless, and unified communications software to connect with PCs.

Polycom VVX 600

List Price: $509.00

The premium Polycom VVX 600 is ideal for executives and managers who need intuitive and powerful connectivity to lead an organization. Featuring a high resolution screen and 16-lines, the VVX 600 has the ability to provide personalized information through built-in web applications and a digital photo frame. An optional camera quickly gives the device video conferencing capability and the web-based tools allow for increased productivity.

Polycom IP 6000

List Price: $1,029.00

Modernize your meetings with the innovative Polycom SoundStation IP 6000. This one-line phone features speed dialing, a distinctive ring, a backlit LCD display and power over Ethernet through a clear speakerphone.

Cisco SPA 112

List Price: $69.00
Cisco SPA 112

The comprehensive and feature-rich Cisco SPA112 two-port phone adapter enables high-quality VoIP service that can connect to analog phones. Its features include simultaneous voice and data use, outstanding security, easy installation and a compact size.

Cisco SPA 303G

List Price: $125.00

The Cisco SPA 303G is a high-quality three-line phone with two Ethernet ports and a monochrome graphical display. The SPA 303G is an easy-to-use phone that supports hosted VoIP and PBX environments with secure remote provisioning and web-based configuration.

Cisco SPA 504G

List Price: $189.99

The Cisco SPA 504G is a high-quality four-line voip phone with two Ethernet ports, a backlit LCD display and power over Ethernet. The SPA 504G is an easy-to-use phone that supports hosted VoIP and PBX environments with secure remote provisioning and web-based configuration.

Cisco SPA 525G2

List Price: $430.00

The Cisco SPA 525G2 is a full featured, stylish five-line phone that supports up to two Cisco SPA500S Expansion Modules. The device features two Ethernet ports, a high resolution graphical display and enhanced power over Ethernet. The SPA 525G2 is a top-quality phone that supports hosted VoIP and PBX environments with secure remote provisioning and web-based configuration, and is WiFi and Bluetooth capable with HD voice.

Panasonic KX-HDV130

List Price: $79.00

The Panasonic KX-HDV130 combines a professional-grade phone with a sleek design for an enhanced user experience. The entry-level two-line SIP phone is the ideal choice for users that need a reliable device with advanced call handling features.

Panasonic TGP 550

List Price: $299.95

The Panasonic TGP 550 is a high-quality three-line phone that offers HD voice, a handset/speakerphone combination, two Ethernet ports and more.
The cordless option allows for flexibility, and the backlit LCD display, speed dialing and distinctive ring make this phone a unique, easy-to-use option.

Panasonic TGP 600

List Price: $199.00

A complete SIP cordless solution, the Panasonic TGP 600 is a high-quality phone with the capacity for up to 8 concurrent calls with the use of cordless handsets. With features including conferencing, advanced call handling options, noise reduction technology and HD voice, this enterprise-grade phone will meet your business needs.

Panasonic KX-UTG200

List Price: $269.00

The enterprise-class Panasonic KX-UTG200 delivers enhanced functionality, productivity, and value to meet the communication demands of today’s business professionals. The KX-UTG200 is a four-line phone featuring two Ethernet ports, HD voice, full duplex speakerphones and a state-of-the-art color graphical display.

Panasonic KX-UTG300

List Price: $398.99

The enterprise-class Panasonic KX-UTG300 is a six-line phone with two Ethernet ports, crystal clear HD voice, full 5-inch color graphical LCD touchscreen interface, and built-in Bluetooth wireless technology. This sleek, feature-rich phone is easy to use and ideal for today’s busy professionals.

Netgear WNR3500L

List Price: $139.99
Netgear WNR3500L

The NETGEAR WNR3500L is a reliable, high-performance platform that supports a variety of applications. The router offers extensive wireless range and speed, protected WiFi setup, Ethernet and USB ports, DoS attack prevention and double firewall protection.

Nextiva Fax Bridge


This fax bridge allows you to use standard fax machines with your Nextiva vFAX service. Choose whether you want the fax machine to send or receive virtual faxes or both. Simply connect your Internet cable and fax machine with the bridge and you're ready to start using Nextiva vFAX.

Still not sure which plan to choose?

Call (800) 799-0600 to speak to a business VoIP specialist in your area.
For technical questions, please email

Nextiva Logo

Call Center Solutions In The Cloud

phone-icon(800) 799-0600 Sales phone-icon(800) 285-7995 Support
Nextiva is the leader in Business VoIP Services. Copyright 2015 Nextiva, All Rights Reserved,
Terms and Conditions Privacy Policy Patents Sitemap

Contact an Amazing Service
Sales Expert
(800) 799-0600
Learn how much Hosted VoIP service can save your business.

Contact an Amazing Service
Sales Expert
(800) 799-0600
Learn how much Hosted VoIP service can save your business.